National Tech Support

Job Details

• Job Location:
  
  Minnesota - COLUMBUS, MN 55025
• Position Type:
  Full Time
• Education Level: High School
• Salary Range: $24.00 - $26.00 Hourly
• Travel Percentage:
  Up to 25%
• Job Category:
  Operations

Street Smart continues growing at an accelerated pace due to the Street Smart Way of doing business and expanding into growing markets. We believe in treating our customers and team members as stakeholders in the business instead of a means to an end. We are seeking a motivated, customer-focused, and technically curious person to join our team as a National Support Technician to support our Security Camera Trailer (SCT) business.

This position is an exempt, full-time role and reports to the SCT Operations Manager and is a hybrid role based in Columbus, MN.

The National Support Technician provides entry-level technical support for Street Smart’s Security Camera Trailer equipment and related traffic control technology. This role is responsible for handling basic troubleshooting, documenting and routing support cases, assisting customers with routine questions, and escalating more complex issues to senior technical team members.

This is a great opportunity for someone who enjoys helping customers, learning new technology, solving problems, and working in a fast-paced, team-oriented environment.

• Providing Customer and Technical Support: Respond to customer inquiries by phone, email, and ticketing systems; gather accurate information; create support cases; and provide clear, professional updates.
• Managing Support Cases: Document customer interactions in Salesforce, monitor assigned cases, follow up in a timely manner, and elevate issues when needed.
• Troubleshooting Equipment and Systems: Perform basic system checks, recognize common equipment issues, and assist with standard configurations under the guidance of senior technical staff.
• Learning SCT Equipment: Develop working knowledge of Security Camera Trailer components such as batteries, solar panels, NEMA boxes, connectivity, and related systems.
• Using Internal Platforms: Navigate systems such as Salesforce, Your Six, Vision, Axis, Air Vantage, and other internal or customer-facing platforms to retrieve and communicate system status.
• Supporting Preventive Maintenance: Complete basic maintenance tasks using established checklists, document maintenance activity, and identify equipment concerns that require additional repair.
• Escalating Issues Effectively: Follow troubleshooting procedures, collect relevant system data, and escalation issues with complete and accurate information.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  1–2 years of customer service, support, or problem-resolution experience.
• Technology/Equipment:
  Basic computer proficiency, including Microsoft Office, and the ability to learn multiple systems and platforms.
• Other Requirements:
  Valid state driver’s license and ability to travel as needed.

• Experience in technical support, field service, equipment support, or a similar environment.
• Familiarity with ticketing systems, Salesforce, or other CRM platforms.
• Exposure to electrical, mechanical, networking, or connectivity concepts.
• Experience supporting customers remotely by phone or email.
• Associate or bachelor’s degree, or equivalent practical experience.

• Remains in a stationary position, sitting or standing, approximately 50% of the time.
• Constantly operates a computer and other office equipment.
• Communicates with internal and external customers to exchange accurate information.
• Frequently moves equipment and supplies weighing up to 30 pounds.
• Occasionally stands, reaches, bends, stoops, and kneels.
• Uses normal vision to perform job duties.
• Works in a business office environment with normal lighting, climate control, and moderate noise exposure.
• Travel may involve being in an aircraft or automobile for extended periods.
• Work is performed in a business office setting for a minimum of 40 hours per week.

• Competitive starting wage
• Growth and development opportunities within technical support, operations, and equipment-based roles.
• Health benefits, with…