Manager, IT

Scion Technology has been engaged to conduct a search for an experienced Manager of IT Applications for our client, a provider of financial, IT, HR, talent acquisition, food services, and enrollment marketing for schools. This is a direct hire position with a hybrid schedule in Chandler, AZ.

As the Manager, Student & Family Platforms, you will own execution for the end-to-end parent and student lifecycle across Legacy Traditional Schools. You will bring coherence to our application ecosystem, including multiple Student Information Systems and a new parent CRM covering all parent services, communications, and support interactions, by simplifying processes, standardizing data, and ensuring that parents and students experience a single, intuitive journey from first inquiry through graduation.

• Lead the rollout of a transformational parent engagement platform.
• Opportunity to build and lead a growing applications team.
• Partner directly with executive leadership on technology strategy.
• Hybrid schedule with meaningful flexibility and work‑life balance.

• Application Strategy &
  
  Roadmap:
  
  Translate the operational needs of Legacy Traditional Schools into a multi‑year application roadmap focused on simplifying the user experience. Design and document future‑state workflows for the Student Information System (SIS) and parent CRM ecosystem, focusing on data integrity and reducing manual processes for school staff. Lead the end‑to‑end implementation of the new parent‑facing CRM, from defining project plans and milestones to coordinating the rollout strategy.
• User Enablement & Adoption:
  Partner directly with school leaders and administrative staff to configure applications like Power School, Infinite Campus, and Hub Spot to create a more intuitive workflow. Develop and deliver comprehensive training programs, user‑friendly documentation, and clear communication plans to drive effective adoption of key platforms by staff and parents. Establish and manage formal feedback channels, such as user surveys and focus groups, to continuously measure and improve satisfaction with core applications.
• Business Value & ROI:
  Partner with the business project leader to define and track success metrics that connect platform performance to business outcomes, including enrollment conversion rates, parent satisfaction scores, and staff productivity, and present these to senior leadership on a regular cadence in business terms, not technical ones. Actively identify and implement AI‑assisted workflows within Hub Spot and connected systems to reduce manual effort, improve parent response times, and surface actionable insights for school leaders.
• Vendor & Partner Management:
  Act as the primary relationship owner for key application vendors, holding them accountable for service delivery, support performance, and contractual obligations. Lead contract negotiations and renewals, working with leadership to secure favorable terms and maximize the value of our investments in technology. Direct and oversee the work of vendor professional services during implementations and projects, ensuring their deliverables are aligned with the specific needs of our schools.
• Governance & Team Leadership:
  Design and implement a formal change management process to review, approve, and communicate all significant application configuration requests. Establish and lead a cross‑functional governance committee to prioritize enhancement requests and align application changes with network‑wide school priorities. Provide direct coaching, mentorship, and performance feedback to a small team of application specialists, aligning their work to strategic priorities.

• Proven experience managing a portfolio of enterprise applications, including K‑12 Student Information Systems (e.g., Power School, Infinite Campus) and CRM platforms.
• Demonstrated success developing and executing user adoption strategies, including training programs and support models for non‑technical school staff.
• Experience creating and executing a multi‑year application roadmap focused on simplifying a complex ecosystem and improving user satisfaction.
• Track…