Desktop Engineering Manager II

Position: Desktop Engineering Manager II ITS
Location: Oak Park Heights

ANDERSEN CORPORATION

SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

SUMMARYWe are seeking an experienced and people-focused IT leader to lead our Enterprise Desktop Engineering and Field Operations teams. This role is responsible for building, developing, and inspiring a high-performing team of engineers and field services professionals who deliver exceptional end-user technology experiences across the organization.

The successful candidate will be a servant leader who empowers teams, drives collaboration, develops talent, and fosters a culture of continuous improvement. While maintaining accountability for enterprise endpoint strategy, operations, and technology standards, this leader's primary focus will be enabling team success, aligning work with business priorities, and ensuring reliable, secure, and scalable end-user computing services.

PRIMARY RESPONSIBILITIES Lead, coach, and develop a geographically distributed team of Desktop Engineering and Field Operations professionals.

Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Provide ongoing mentoring, performance feedback, career development, and succession planning for team members.

Establish clear goals, priorities, and performance expectations while empowering the team to deliver results.

Build strong partnerships with business leaders, technology teams, and key stakeholders to ensure services align with organizational needs.

Lead the team's strategic planning efforts, including roadmap development, resource planning, and service improvement initiatives.

Guide enterprise endpoint and workplace technology strategies, including hardware lifecycle management, operating system standards, and modern device management.

Oversee the delivery of end-user computing services, ensuring operational excellence, customer satisfaction, and continuous service improvement.

Champion employee engagement and professional growth while attracting, retaining, and developing top talent.

Manage vendor relationships, service providers, and strategic partnerships to maximize value and service performance.

Promote effective communication, knowledge sharing, documentation, and process standardization across the team.

Collaborate with security, infrastructure, and other technology teams to ensure compliance, reliability, and supportability of end-user platforms.

QUALIFICATIONS AND SKILLS Minimum 5 years of experience leading and developing technical teams within a large enterprise environment.

Demonstrated success building high-performing teams and fostering an inclusive, collaborative culture.

Strong coaching, mentoring, and employee development skills.

Proven ability to lead through change, influence without authority, and drive organizational outcomes through others.

Excellent communication, relationship-building, and stakeholder management skills.

Strong strategic planning, prioritization, and execution capabilities.

Experience leading teams responsible for endpoint management technologies such as Microsoft Intune and MECM.Working knowledge of Microsoft technologies, endpoint management, cloud services, and enterprise workplace technology environments.

Experience managing vendor relationships, contracts, and external service providers.

Ability to balance people leadership, operational excellence, and technology strategy.

Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.

Ability to support critical business operations, including occasional after-hours leadership support when required.

COMPENSATION Pay is based on several factors, including but not…