Customer Service Coordinator

Major Opportunities &

Key Accountabilities:

• Process end-to-end digital imagery workflows: download, clean, QA, label, and upload image files using IDS and external software.
• Follow highly structured processing checklists to ensure consistent, client-ready output.
• Meet tight, recurring deadlines with a high degree of personal ownership and time management.
• Accurately log progress across multiple client systems and project tracking tools.
• Flag issues or anomalies early so they can be resolved before client delivery.
• Master routine workflows and apply them repeatedly across different clients with minimal supervision.

What You’ll Need to Succeed:

• Extreme attention to detail:
  You notice things others miss.
• Comfort with repetition and structure:
  You find satisfaction in consistency.
• Independence:
  You manage your own time and work productively without constant supervision.
• Mental stamina:
  You can stay focused on task-based, screen-intensive work for long periods.
• Basic technical confidence:
  You’re comfortable navigating multiple systems, learning new tools, and following digital instructions.

• No direct responsibility for supervising others.
• While collaboration exists through QA feedback and internal handoffs, most work is completed independently on your computer.

• High school diploma or equivalent
• Full-time availability (40 hours/week)
• Comfortable working on a computer for extended periods
• Ability to meet deadlines consistently and work solo

• Are precise and thorough, with a strong focus on quality and accuracy.
• Enjoy structured, repeatable work and take pride in doing tasks correctly every time.
• Are independent and self-directed, able to manage their time and stay productive without micromanagement.
• Demonstrate strong focus and discipline, even in solo, screen-based environments.
• Are dependable and consistent, following established processes and meeting recurring deadlines without cutting corners.
• Are approachable and communicative when needed, comfortable asking questions, raising concerns, or offering feedback to improve the workflow.

• None specified.

None specified.

We are committed to diversity and inclusivity.