Senior Service Delivery Lead

ANDERSEN CORPORATION

SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Andersen is seeking an experienced Senior Service Delivery Lead to join the Infrastructure Operations Center (IOC). This position serves as a primary liaison between Infrastructure & Operations and business stakeholders, helping ensure technology services are prioritized, delivered, and operated in alignment with business objectives.

The Senior Service Delivery Lead will work across infrastructure platforms, including compute, cloud, storage, backup, databases, and data center operations, to coordinate demand, improve service delivery, and provide operational leadership. This role combines service ownership, customer relationship management, work intake and prioritization, operational governance, and cross-functional coordination with accountability for planning, executing, and delivering initiatives on time, within scope, and aligned with business objectives.

This is a hybrid role based out of our Oak Park Heights, MN office location.

Lead the planning and delivery of IOC projects and initiatives spanning monitoring and event management; incident, major incident, and problem management improvements; infrastructure platforms; data center modernization; automation; vulnerability remediation; operational compliance; and service, disaster, and cyber recovery readiness.

Develop and maintain delivery plans, schedules, milestones, resource requirements, and cross-team commitments.

Track progress, resolve obstacles, and manage risks, issues, dependencies, and changes that may affect delivery outcomes.

Coordinate engineering, security, architecture, project, business, vendor, and service management partners to achieve agreed scope, timing, and business value.

Serve as a primary point of contact between Infrastructure & Operations and business stakeholders.

Help ensure infrastructure services meet business expectations for reliability, availability, security, and performance.

Develop and maintain strong partnerships with application teams, manufacturing technology teams, corporate functions, and other internal partners.

Drive service excellence through continuous improvement and operational maturity initiatives.

Lead infrastructure demand management and work intake processes.

Facilitate the assessment, prioritization, sequencing, and scheduling of operational and project work.

Serve as Product Owner or Service Owner for IOC operational work by maintaining work backlogs, facilitating prioritization discussions, defining delivery commitments, and aligning business demand with operational support requirements and strategic initiatives.

Partner with technology leaders and stakeholders to balance operational support, technical debt reduction, lifecycle management, risk reduction, and strategic initiatives.

Establish and maintain governance practices for infrastructure-related requests and investments.

Facilitate sprint planning, backlog refinement, standups, reviews, and retrospectives across operational and initiative-based work.

Improve delivery predictability, throughput,…