Property & Casualty Account Manager

Property & Casualty Account Manager

Location: Foley, MN 56329
Schedule: Monday – Friday | Full-Time
Compensation: $hourly (eligible for overtime pay)

Our client, a well-established and highly respected corporate insurance agency, is seeking a customer-focused Property & Casualty Account Manager to join their growing team. This position plays a critical role in supporting one of the agency's top-producing sales professionals by delivering exceptional service to an established book of business.

This is an outstanding opportunity for an individual who enjoys building lasting client relationships, solving problems, and serving as the trusted point of contact for customers throughout the life of their insurance policies. The ideal candidate is service-oriented, detail-driven, and passionate about helping consumers protect what matters most through comprehensive Property & Casualty insurance solutions.

The Property & Casualty Account Manager serves as the primary customer service representative for a portfolio of personal and/or commercial insurance clients. Working closely with one of the agency's highest-performing producers, this individual will provide ongoing policy support, manage client requests, coordinate renewals, process policy changes, and ensure every customer receives a best-in-class service experience.

This role is perfect for someone who enjoys working directly with clients, building long-term relationships, and acting as the service backbone behind a successful sales operation.

• Serve as the primary point of contact for clients regarding their Property & Casualty insurance policies.
• Deliver outstanding customer service by responding promptly to questions, coverage inquiries, billing concerns, and policy requests.
• Assist clients with policy changes, endorsements, renewals, cancellations, reinstatements, and certificate requests.
• Review existing coverage with customers to ensure policies continue to meet their evolving insurance needs.
• Work collaboratively with one of the agency's top sales professionals to provide seamless support throughout the customer lifecycle.
• Prepare and process policy documentation while maintaining accurate client records.
• Coordinate with insurance carriers to resolve policy issues, obtain underwriting approvals, and facilitate policy updates.
• Proactively communicate with clients regarding upcoming renewals, policy changes, and important deadlines.
• Identify opportunities for additional coverage while referring cross-selling opportunities to the producer.
• Maintain compliance with agency procedures and insurance regulations.
• Build strong, long-term relationships that promote customer satisfaction, retention, and loyalty.

• Active Property & Casualty (P&C) Insurance License required OR willingness to obtain a P&C license within the first few months of employment.
• Previous experience in customer service, insurance, banking, financial services, or another client-facing professional environment preferred.
• Strong communication and interpersonal skills with a passion for helping customers.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently while collaborating closely with producers and agency staff.
• Proficiency with Microsoft Office and agency management software is a plus.
• Strong problem-solving abilities and a commitment to delivering exceptional customer experiences.

• Previous Property & Casualty insurance experience.
• Experience servicing personal lines and/or commercial lines policies.
• Knowledge of agency management systems such as Applied Epic, AMS
  360, EZLynx, or similar platforms.

• Support one of the agency's most successful and established producers.
• Become a trusted advisor and relationship manager for a loyal client base.
• Competitive compensation and comprehensive benefits package.
• Stable, team-oriented work environment with opportunities for professional growth.
• Paid licensing support for candidates willing to obtain their Property & Casualty license.
• Long-term career advancement within a respected insurance agency.