911 Dispatcher

The 911 Dispatcher is responsible for the communication between the public and the law enforcement officers, ambulances and fire departments.

• High School graduate or equivalent plus one year
• 1‑2 years experience in customer service, secretarial or medical settings
• No felonies or gross misdemeanors
• Valid driver’s license

• Operate computer, telephones, radio, doors, visitation system, and intercoms simultaneously.
• Maintain CJIS, BCA, and CPR certification.
• Maintain ProQA medical dispatch requirements and certifications.
• Maintain overall jail security, including key control.
• Answer emergent and non‑emergent phone calls; respond to duress alarms.
• Dispatch appropriate units to calls, including law enforcement, fire, and EMS.
• Accurately create and complete ICRs for report based calls.
• Provide pertinent pre‑arrival information to all units.
• Receive findings from units on scene to determine need for additional resources.
• Dispatch additional resources via radio, phone, pagers, and teletype.
• Maintain LE and medical safety by performing timely status checks.
• Maintain RMS with accuracy and completeness.
• Prioritize calls.
• Direct and assist the public.
• Monitor and control security interlocks and cameras building‑wide and specific areas of the courthouse.
• Maintain and monitor communication with jail staff including phone, radio, and intercom calls.
• Oversee persons entering and exiting the jail/jail lobby.
• Dispatch EMS services for their calls of service.
• Maintain computer log of all non‑ICR information received.
• Enter, validate, and maintain restraining order and warrant files.
• Search Statewide Supervision site for criminal history and active supervision.
• Run Criminal Histories.
• Provide information/communication/data to law enforcement and other agencies.
• Maintain cleanliness in the Dispatch Center.
• Daily pager tests.

• Respond to intercom calls from inmates.
• Oversee and conduct transport of inmates.
• Direct public to appropriate agency or person to help locate information.
• Answer questions from the public requiring knowledge of law.
• Update, cancel, and validate CJIS files.
• Receive bail/bond funds; accurately receive and record financial transactions, and ensure compliance with cash‑handling policies and procedures.

• Monitor weather and alert proper units in the event of a weather emergency.
• Provide answering service for Mora Public Utilities and East Central Electric.
• Activate and deactivate civil defense sirens.
• Perform radio checks.
• Conduct pat‑down searches on inmates.
• Assist jail when needed.
• Perform related duties as required.

• Develop and maintain a thorough working knowledge of all departmental and county policies and procedures.
• Demonstrate regular and reliable attendance and punctuality.
• Perform all duties safely and efficiently.
• Exhibit the qualities of public service, excellence, and integrity expected of staff.
• Develop respectful and cooperative relationships with coworkers, including assisting newer staff to gain confidence.
• Keep immediate supervisor informed of important matters pertaining to the position.
• Represent Kanabec County professionally to the public and external contacts.

Kanabec County offers a comprehensive benefits package: PTO (vacation, sick, personal leave), 12 paid holidays, Health Care Savings Plan, Deferred Compensation Plans, Public Employee Retirement Association (PERA), and Employee Assistance Program (EAP).