Customer Care & Logistics Technician

Customer Care & Logistics Technician

A global leader in agricultural solutions for sustainable agriculture, committed to feeding the planet through healthy and safe biosolutions that support a well-balanced food production system.

Core Values: SEEDS We act based on a set of principles that guide our daily activity:

• Safety:
  We care for and protect our people, working every day toward a "Zero-Harm" culture where every individual counts.
• Empowerment:
  We reveal confidence in ourselves, in our leadership, and in the organization.
• Ethics:
  We are true to our values and clear about our intentions.
• Dedication:
  We seek to accomplish our individual missions, knowing that success depends on us.
• Striving:
  We are bold and fight with ambition for what we believe to be the mission and vision of the Group.

Great Benefits include:

• Comprehensive Health Coverage:
  Medical, Dental, and Vision plans.
• Financial Security:
  Life Insurance, 401(k) Matching, and Retirement Planning.
• Work-Life Balance:
  Paid Time Off (PTO) and a focus on a "People First" culture.
• Growth & Development:
  Opportunities for professional development and Tuition Reimbursement.
• Wellness & Safety: A proactive safety culture (STAR initiative) and local engagement activities to promote a healthy, inclusive work environment.

Customer Care & Logistics Technician Overview: functional role that includes distribution order picking, stocking, packaging, and other material handling and inventory control tasks to ensure timely and accurate shipments are made to our customers. Customer Care & Logistics Technician Pay: $27/hour (Fridley, MN)

Customer Care & Logistics Technician Shift: Monday - Friday, 8am to 5pm

Customer Care & Logistics Technician Required

Education and Experience:

• Bachelor's degree in business administration, accounting, or finance or equivalent experience, preferred.
• Minimum two years' experience in customer service, logistics, or related field.
• Ability to solve issues related to orders.

Customer Care & Logistics Technician

Key Requirements:

• Knowledge (theoretical or practical understanding of a subject)
  • Understanding of domestic and international shipping procedures, including freight coordination and documentation.
  • Familiarity with inventory management systems and ordering processing workflows.
  • Knowledge of customer service principles and practices.
  • Basic understanding of credit card processing and financial transactions.
  • Knowledge of debt insurance processed and credit checks.
• Skills (proficiencies developed through training or experience)
  • Strong communication skills, both written and verbal, for interacting with customers, vendors and internal teams.
  • Excellent organizational and time management skills to handle multiple tasks and prioritize effectively.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and ERP (SAP) and CRM systems.
  • Attention to detail in preparing shipping documents, processing payments, and maintaining records.
  • Problem-solving skills to resolve customer issues and logistic challenges.
  • Ability to analyze freight quotes and negotiate competitive pricing.
• Abilities (qualities of being able to do something)
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to adapt to changing priorities and business needs during organizational transitions.
  • Ability to build positive relationships with customers, vendors, and internal stakeholders.
  • Ability to interpret and apply company policies and procedures related to customer care and logistics.

Customer Care & Logistics Technician

Key Responsibilities:

• Coordinate logistics services by sourcing freight providers, requesting quotes, determining optimal shipping methods and locations, and preparing bills of lading and shipment documentation.
• Provide accurate and timely information to customers and sales representatives regarding inventory availability, order status, pricing and shipping details.
• Assist with documentation for international shipments and serve as the primary contact for international customers, particularly in Canada.
• Support international container shipment by ensuring proper…