Office Manager - Luxury Medspa, Wellness and Longevity

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off

Office Manager – Luxury Med Spa, Wellness & Longevity

Company: LAK Med Spa (pronounced “LAKE”)

Location:

Wayzata, MN 55391

Job Type: Full-Time, On-Site

Compensation: $75,000–$95,000 base salary + performance bonus

LAK Med Spa is a physician-led Med Spa, Wellness & Longevity practice located in Wayzata, Minnesota — one of the Twin Cities’ most affluent communities.

We deliver an elevated, concierge-style client experience supported by strong systems, disciplined operations, and high professional standards. Our patients expect excellence — and so do we.

We are hiring an Office Manager to serve as the operational leader of our practice. This is a leadership role with responsibility for people, systems, performance, and growth.

The Office Manager is responsible for overseeing daily operations, leading the team, managing performance metrics, and partnering with ownership to drive operational and financial success.

This role requires strong leadership skills, operational discipline, comfort with technology, and the ability to deliver a refined client experience in a luxury medical environment.

• Manage daily office operations and workflows
• Lead, train, and hold accountable front desk and support staff
• Establish and track KPIs, production goals, and performance metrics
• Design, implement, and optimize a membership program
• Implement and manage CRM, scheduling, and reporting systems
• Support marketing initiatives including email, social media, website updates, and AI-enabled tools
• Ensure a consistent, high-touch luxury client experience
• Maintain compliance with policies, procedures, and service standards
• Collaborate with ownership on operational planning and execution

• 3–5+ years of management experience in Med Spa, medical, wellness, or luxury service environments
• Proven people management and leadership skills
• Experience tracking KPIs and performance metrics
• Strong organizational and problem-solving abilities
• Comfortable with technology, CRMs, and reporting tools
• Professional demeanor appropriate for an affluent clientele
• Ability to work on-site in Wayzata, MN

• Competitive base salary ($75,000–$95,000, depending on experience)
• Performance-based bonus tied to controllable KPIs
• Paid time off and holidays
• Employee wellness and aesthetic benefits
• Growth opportunity in a physician-led practice

• High-touch, client-focused luxury setting
• Collaborative, professional team culture
• Clear expectations and accountability

LAK Med Spa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.