Digital Commerce + Capabilities Business Operations Leader

Digital Commerce + Capabilities Business Operations Leader Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground‑breaking brands.

The Business Integration & Operations Lead plays a critical role in connecting strategy to execution across the Digital Commerce & Capabilities (DCC) organization. This position serves as the strategic operations partner to senior leadership—translating business priorities into clear operating plans, orchestrating cross‑functional work, and ensuring the business runs with clarity, discipline, and alignment.

As a key integrator, the leader scans the business landscape for opportunities and risks, informs strategic direction, and ensures strategic initiatives are effectively operationalized through strong governance, communication, and program management. Supporting a $2B+ Digital Commerce business, this role is essential to enabling executive decision‑making, organizational effectiveness, consistent performance, and optimizing organizational wiring.

In this role, you will:

• Strategic Integration & Leadership Enablement
  • Serve as the strategic operations partner to DCC leadership by synthesizing insights, evaluating business dynamics, and shaping recommendations that inform strategic decision‑making.
  • Translate high‑level strategies into actionable plans by establishing work streams, defining ownership, coordinating interdependencies, and ensuring execution readiness.
  • Continuously assess business performance, organizational dynamics, and market signals to identify opportunities, risks, and improvement areas.
  • Drive alignment on priorities and ensure leadership has the right inputs, scenarios, and analysis to make timely, high‑quality decisions.
  • Facilitate planning cycles, leadership forums, and strategic discussions, ensuring clarity of objectives and strong governance.
• Cross‑Functional Operations Leadership
  • Orchestrate cross‑functional operations across DCC, including:
    • BU communications, townhalls, and culture‑building programs
    • Management operating rhythms across teams and LT operating rhythm
    • Standardization and enhancement of wiring processes
  • Establish unified, disciplined operating mechanisms that support coordination, transparency, and consistent execution across teams.
  • Partner across BU, NA, and enterprise teams to align and optimize cross‑functional processes (e.g., SBP, ABP, BPR, CEMs).
• Program & Initiative Management
  • Lead PMO responsibilities for priority BU initiatives, coordinating end‑to‑end execution of capability master plans.
  • Build and maintain integrated program plans, aligning stakeholders, resources, and timelines to accelerate delivery.
  • Oversee progress tracking, risk mitigation, issue escalation, and accountability mechanisms to ensure timely and effective execution.
  • Develop tools, frameworks, and repeatable operating models that improve the organization’s ability to execute strategy.
• Governance & Process Excellence
  • Define and maintain scalable business processes, governance routines, and decision‑making mechanisms.
  • Ensure leaders have timely access to relevant insights and performance metrics through well‑structured dashboards and reporting tools.
  • Improve operational discipline by elevating prioritization clarity, strengthening cross‑functional decision frameworks, and reducing friction in workflows.
• Leadership Communications & Stakeholder Management
  • Lead development of senior leadership communications—including narratives, presentations, and executive updates.
  • Ensure consistent, aligned messaging across the organization to reinforce priorities, decisions, and business direction.
  • Navigate complex stakeholder environments to build alignment, influence outcomes, and connect teams around shared goals.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly‑Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact,…