Asset Protection Operations Coach

Position Summary... What you’ll do...

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levels cleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaning and organizing product displays and securing fragile and high shrink merchandise

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience

Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Builds accountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reports

Conducts operational and preinventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunities

Communicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation and execution of control corrections Trains managers and associates operational controls and processes in multiple stores

Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities Conducts investigations relating to company operations and policies Gathers evidence takes statements writes case reports and provides court room testimony as needed Partners in collaborative efforts with other investigative entities

Monitors safety and risk controls within a facility by ensuring an effective safety program is in place Supervises safety team members Identifies accident trends to develop and implement solutions to prevent accidents Observes workplaces practices and provides training to associates on accident prevention techniques Communicates plans to minimize accidents Oversees safety reviews and implements plans to improve workplace safety

Manages facility level training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies procedures compliance guidelines for example cold chain hazardous materials and operational controls Identifies gaps in expectations versus training Determines training needs Develops and delivers training as needed

Manages claims and receiving operations by ensuring proper policies and procedures are followed Ensures the timely processing of claims for example damaged defective returned liquidated items and merchandise deliveries for example suppliers third party deliveries Provides direction for claims or receiving issues Maintains necessary documentation and reporting

Coordinates completes and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet…