Senior Vice President of Member Services

Location: Steen

Senior Vice President of Member Services

Lead with Purpose. Serve the Community. Elevate the Member Experience.

Levo Credit Union is seeking a collaborative and strategic  Senior Vice President of Member Services  to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of  branch operations, lending, and recovery services , ensuring exceptional service while maintaining financially strength and operational efficiency.

This is an opportunity to join a  community-focused credit union  where relationships matter, employees are empowered, and members remain at the center of every decision.

Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in  Sioux Falls and the surrounding region , we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees.

Reporting to the Executive VP of Strategy and Service, the SVP will lead  branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections.  This role is critical in delivering a consistent, high quality  member experience across all channels,  aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success.

Key Responsibilities

Lead  enterprise-wide operational strategy , aligning  branch services, service center, lending, and recovery  with organizational goals
Champion a  member-first culture  across all channels
Drive  operational excellence  through process optimization and workforce strategy
Use  KPIs  to drive  performance, profitability, and member outcomes
Oversee  lending strategy, portfolio performance, and product development
Lead  recovery and collections strategy  to support financial strength
Ensure  regulatory compliance  and alignment of  policies and procedures
Leverage  data, technology, and market insights  to guide decisions and identify growth opportunities
Oversee  budgeting and resource allocation , to support strategic objectives
Build and develop  high-performing leadership teams
Represent the organization through  community engagement  and partnerships

Requirements

8-10+ years of progressive leadership experience in  credit union, banking, or financial services
Strong expertise in  lending, recovery efforts, branch operations, and/or member service delivery
Proven ability to lead teams and execute strategic initiatives
Experience using data and analytics to improve performance
Solid understanding of  regulatory compliance and risk management
Collaborative leadership style with a commitment to  community impact
Strong communication, relationship-building, and decision-making skills

$145,000-$242,000 Annual Salary