Credit Union SVP - Lending, Branch & Recovery Operations

Location: Hills

Senior Vice President of Member Services

Lead with Purpose. Serve the Community. Elevate the Member Experience.

Levo Credit Union is seeking a collaborative and strategic

Senior Vice President of Member Services

to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of

branch operations, lending, and recovery services , ensuring exceptional service while maintaining financially strength and operational efficiency.

This is an opportunity to join a

community-focused credit union

where relationships matter, employees are empowered, and members remain at the center of every decision.

Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in

Sioux Falls and the surrounding region , we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees.

Reporting to the Executive VP of Strategy and Service, the SVP will lead

branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections.

This role is critical in delivering a consistent, high quality

member experience across all channels,

aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success.

Key Responsibilities

Lead

enterprise-wide operational strategy , aligning

branch services, service center, lending, and recovery

with organizational goals
Champion a

member-first culture

across all channels
Drive

operational excellence

through process optimization and workforce strategy
Use

KPIs

to drive

performance, profitability, and member outcomes
Oversee

lending strategy, portfolio performance, and product development
Lead

recovery and collections strategy

to support financial strength
Ensure

regulatory compliance

and alignment of

policies and procedures
Leverage

data, technology, and market insights

to guide decisions and identify growth opportunities
Oversee

budgeting and resource allocation , to support strategic objectives
Build and develop

high-performing leadership teams
Represent the organization through

community engagement

and partnerships

Requirements

8-10+ years of progressive leadership experience in

credit union, banking, or financial services
Strong expertise in

lending, recovery efforts, branch operations, and/or member service delivery
Proven ability to lead teams and execute strategic initiatives
Experience using data and analytics to improve performance
Solid understanding of

regulatory compliance and risk management
Collaborative leadership style with a commitment to

community impact
Strong communication, relationship-building, and decision-making skills

$145,000-$242,000 Annual Salary