Government Services Program Manager

Government Services Program Manager

The Government Services Program Manager, reporting to the Director, Program Management Office, will have experience and a strong aptitude in project and program management. The ideal candidate will have experience managing large BPA and/or IDIQ contracts, managing both the overall program and individual task order projects within the program. This position serves as Agiliti's single customer POC for large contracts and thus requires outstanding project management, customer service, and problem-solving capabilities.

This position will also contribute as a subject matter expert for the review of additional opportunities within the federal and state government spaces.

This position requires at least 30% travel.

Program Management – ~40%

The program management of a large federal contract is the most significant aspect of this role. The program manager will be the primary point of contact for government Contracting Officers (KOs) and Contracting Officer Representatives (CORs) and will be responsible for ensuring customer satisfaction and growing the contract.

Specific tasks include:

• Oversee the management and execution of large federal projects
• Communicate regularly with the KO and COR
• Ensure customer satisfaction, demonstrated via CPARS
• Ensure 100% compliance with contract deliverables
• Coordinate the operational execution of the contract work
• Work with the Government Services team and contract customers to scope additional TOs

Project Management – ~35%

The project management of individual task orders within larger contracts is another key aspect of the role. The project manager will be the primary point of contact for the TO customer and will coordinate the operational execution of the task order requirements.

Specific tasks include:

• Manage the implementation, customer coordination, operational execution, and deliverable submissions for smaller federal contracts or individual TOs to larger contracts
• Ensure project schedules and execution meet customer expectations
• Serve as the singular customer POC for all project issues
• Ensure KO, COR, and TO customer satisfaction
• Work with internal support teams to manage invoices, accounts receivable, and payments
• Work with the quality and compliance teams to ensure project exceeds customer and Agiliti standards
• Ensure compliance with the Quality Assurance Surveillance Plan (QASP) and perform internal audits to validate compliance

Capture Management - ~15%

As the subject matter expert for government contracting work, this role will work closely with the sales team and other stakeholders to assess opportunities for additional business.

Specific tasks include:

• Review requests for proposals and participate in preparing compliant proposal responses
• Facilitate, manage, and maintain channel partner documentation such as teaming agreements; NDAs; and addendums
• Support responses to government requests for proposals, quotes, and solicitations
• Assist in opportunity qualification and risk assessment
• Participate in bid/no bid decisions and proposal review meetings

Administrative activity - ~10%

Perform other duties as assigned, including required training.

• High School Diploma or above
• Previous project management and/or program management experience with the federal government (preferably within a health care setting) or a Project Management Professional certification
• Must be able to read, write, speak, and understand English
• Must successfully pass a government background screening

• Excellent written and oral communications skills
• Excellent presentation skills
• Excellent interpersonal skills
• Ability to self-prioritize work, work both independently and as part of a team
• Ability to use soft skills to lead teams of internal matrixed resources and customer resources
• Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
• Computer proficiency with Smartsheet
• Customer service, problem solving, and analytical skills
• Experience reviewing and analyzing contractual documents for accuracy, performance risk, and conformance with contract terms, conditions, and other…