Program Director

Description

Position Title: Program Director

Department: Program

Grade Range/Job Status: Full-time, Salaried-Exempt

Reporting Relationship: Senior Director of Program Services and Senior Director of Program Operations

Supervisory Responsibilities: Manages the Program Managers of assigned sites.

Typical Schedule: Primarily M-F Days. Hybrid work available. Must occasionally be willing and able to work flexible hours/days, including evenings and weekends (after hour calls or emergencies), reflective of the dynamic schedule of the organization.

The Program Director oversees the operations for five to ten community-based residential programs for adults with intellectual and developmental disabilities (and may include individuals with complex medical and behavioral support needs). Responsible for providing leadership for 5-10 Program Managers who oversee the services for approximately 50 individuals served, including program management, financial management, property management, staff supervision and development, and maintaining individual, family, and community relations.

The Program Director supervises Program Managers in all aspects of their work performance: maintaining frequent contact for coaching, monitoring completion of responsibilities and helping them resolve program or staffing issues.

The Program Director ensures the program’s operations comply with regulatory requirements, and with Hammer’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. All employees are expected to center, model and champion Hammer’s core values:
Person-Centered, Relational, Opportunistic and Stewardship to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

• Collaborate with senior leadership to develop agendas and content for Director and Program Manager meetings.
• Provide oversight and facilitate the Program Manager meetings; coordinate with internal committees and presenters.
• Participate in organizational planning, regulatory development, and training initiatives.
• Represent the organization in external committees, forums, and events to promote visibility and collaboration.
• Champion workforce development and career advancement initiatives for direct care staff.
• Oversee onboarding and training for Program Managers, ensuring alignment with organizational standards.
• Mentor Managers in leadership, operations, communication, and stakeholder engagement.
• Approve payroll, staffing schedules, and collaborate with Human Resources and recruiters on hiring decisions.
• Address employee relations and performance issues; make decisions on hiring, discipline, and termination in accordance with organizational policy.
• Conduct performance evaluations and provide actionable feedback to support growth and accountability.
• Work with the Managers and recruiters to create and approve permanent schedules.
• Attend the Shiftboard scheduling meetings. Support Managers in filling open positions.
• Make decisions on discipline, termination, and similar actions, following Hammer’s policies and procedures in collaboration with Human Resources.
• Interview and hire new Managers along with a Human Resources representative.
• Attend intake and discharge meetings: evaluating individuals’ needs and appropriate services.

• Collaborate on the development and implementation of policies and procedures in relation to Program and other related departments.
• Ensure that required standards for licensing and regulations are maintained and updated as necessary to ensure compliance in all areas.
• Maintain and utilize a working knowledge of public policy, laws, regulatory and licensing requirements, and funding issues that impact services delivery.
• Ensure that site operations are being conducted according to regulations and mandated health and safety requirements.
• Monitor the delivery of services through regular and thorough program evaluation tools (at least semi-annually).
• Participate in planning and approving operating budgets, authorizing…