Manager, Family & Economic Supports

Reports to:

Health & Human Services Director Position Status:
Non-Union

Job Location:

Chisago County Government Center, Center City, MN Salary
- Grade 18 ($ - $/year DOQ) Position Objective

Performs difficult work providing overall support, direction and management for all of the Income Maintenance programs, Child Support services, managing program planning, service design and program implementation especially related to the Income Maintenance Programs and Child Support services, conducting research on agency needs, changes in legislation and opportunities to improve efficiency, customer services and analysis of State and Federal Performance Measures, facilitating strategic planning for projects, yearly budget analysis and implementation of new programs, technology changes and staffing, facilitating meetings with supervisors, partners, and advisory committees at both the state and local levels, supervising assigned personnel, serving as Department Director when needed in absence of the Health and Human Services Department Director, and related work as apparent or assigned.

Work involves setting policies and goals under the direction of the Health and Human Services Director.

Supervision is exercised over all division personnel.

As a member of the Health and Human Services Management Team, the person holding this position will focus on a complex array of services to meet the needs of families and persons needing economic, health care supports and child support services. This position ensures compliance with federal/state laws while planning, developing, and implementing programs to meet highly diverse needs of vulnerable and challenging populations.

This position manages the following:

Child Support Services and Financial Assistance programs.

Holds responsibilities in matters of budget development, oversight and management, and collaborations internal and external to the County through its’ Health and Human Services Department.

Maintains current understanding of program changes and assures staff are sufficiently trained.

Hires, trains, supervises, and evaluates personnel; supervises case management decisions; providesconsultation and conflict resolution; manages integration and coordination of all services related to programs under  an administrative team environment with uniform standards and procedures, assists with program planning, development, budgeting and priority setting; establishes program goals, assures continuous quality improvement, and evaluates program impact. Ensures the County follows State and Federal statute and rule relative to the programs of the Division.

Following county protocol, holds responsibilities in contract and resource development. Establishes and maintains collaborative working relationships with other departments, divisions, and community organizations to ensure a coordinated service network; represents the Health and Human Services Department at various community meetings, public events, and provides for public education of services; provides feedback and recommendations to the Department Director, Human Services Committee, and County Board.

Demonstrated skill in oral and written presentation, holding a best practice and data driven decision making perspective.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Provides leadership and supervision to personnel of the Division, Case/subject matter support, team consultation, recruitment, delivery of evaluations, identifies training needs/plans.

Participates in hiring process for all supervisors and staff. Ensures ongoing training of staff in participatory decision-making, problem solving, conflict management, consensus building and customer service.

Assures all personnel of the Division receive regular supervision.

Within the authorities of the county, seeks to maximize revenue sources for operations of the service area under consideration.

Sets priorities, identifies and manages goals and outcomes for the service area to assure compliance of federal/state statutory mandates/grant obligations. Manage program budgets/grants so that adequate resources are available for services required. Supports continuous quality improvement, excellent outcomes,and program evaluation within the Division and as part of the overall performance of the HHS Department. Follows state and federal legislation, keeping Department, administration and interested others appraised of proposed and actual legislation and the effects of same on the county and services to persons near or under the responsibilities of the HHS Department.

Demonstrates a high degree of teamwork with…