Facilities Manager

Miro Apartments, Minneapolis

Beautiful product. Engaged ownership. A pace that does not slow down. We are looking for a Business Manager with real grit, the judgment to make decisions without waiting, and the backbone to lead a community that asks a lot of the person running it.

About You

You are at your best when you are the one people look to. You like a full day, you make decisions without waiting for permission, and you would rather own a community that responds to good leadership than sit on one that runs itself. When something comes up, you handle it and you get ahead of the conversation, because you would rather deliver the news than receive it.

• Do you enjoy the conversation with ownership, and leave it having built more confidence than you walked in with?
• Do you like a day with momentum, where the plan shifts and you adjust without losing the thread?
• Would you rather lead a community where your impact is obvious than maintain one where it is invisible?
• When something goes sideways, is your instinct to pick up the phone before anyone has to ask?
• Have you held a vendor, a teammate, or a resident to a standard when letting it go would have been easier?
• Can you keep a team steady and a resident feeling well taken care of on a busy day?

If those landed, we should talk. This is a seat with real ownership and real visibility, and we are looking for someone who wants both.

About Miro

Miro is a well-designed Minneapolis community with genuinely good bones and a product residents are proud to come home to. Ownership is engaged and invested, and they expect sharp, well-reasoned answers, which means the person in this seat gets heard and gets to make real decisions. The days are full and the pace is steady. The right fit is someone who reads that as opportunity, because a community like this rewards strong leadership quickly and visibly.

About Us

SAIL is a Twin Cities multifamily management and marketing firm built on two principles:
Legendary Service. Operational Excellence. We run a concierge-style operation across market-rate, luxury, and affordable communities, blending operational discipline with creative innovation to deliver experiences that go beyond expectations. Our core values guide every decision:
Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, Enthusiasm. We hire people who hold themselves to that standard, and we invest in them.

About the Role

The Business Manager owns Miro. Operations, financial performance, resident experience, team leadership, and the ownership relationship all run through this seat. You set the standard, you build the team that holds it, and you are the person ownership talks to.

You will not do this alone. SAIL's centralized maintenance, marketing, compliance, and accounting teams are behind you, and you will have on-site support to build and lead. What we need from you is ownership of the outcome and the judgment to make calls in real time.

Key Responsibilities

• OWNERSHIP RELATIONSHIP:
  Serve as the primary point of contact for ownership. Prepare and present performance reporting on a monthly cadence. Bring problems forward early with a recommendation attached. Answer hard questions with data rather than reassurance.
• FINANCIAL PERFORMANCE:
  Own occupancy, revenue, delinquency, and operating expense performance. Lead the annual budget. Review monthly financials and variance, and lead corrective action when something is off track.
• OPERATIONS AND READINESS:
  Own unit turns, vacant-unit readiness, inspections, life-safety tasks, curb appeal, and capital execution. Keep the community show-ready and the operation tight when the day gets busy.
• LEASING AND REVENUE:
  Drive occupancy and speed-to-lead. Partner with marketing and revenue management on pricing, concessions, and campaigns. Own the renewal and retention strategy.
• RESIDENT
  
  EXPERIENCE:
  
  Deliver Legendary Service and hold the team to it. De-escalate with composure, resolve concerns promptly, own reputation management, and respond to reviews in a brand-aligned way.
• TEAM LEADER SHIP:
  Hire, coach, and develop the on-site team. Set clear expectations, give direct feedback, and hold people accountable to SAIL's Core Values. Build a bench.
• COMPLIANCE AND RISK:
  Maintain Fair Housing, ADA, and FCRA compliance. Keep licenses, permits, and required postings current. Escalate legal, safety, and reputational risk early.

What Success Looks Like in Your First Year

• Ownership gets accurate answers fast, and hears about problems from you first
• Occupancy, delinquency, and expense performance at or better than budget
• Vacant units turned and ready within SAIL standard, consistently
• A fully staffed, well-trained on-site team with clear expectations and low turnover
• Resident reviews and retention trending up
• No surprises. Nothing reaches ownership or SAIL leadership that you had not already flagged

Required Qualifications

• Three or more years managing a market-rate multifamily community, with full accountability for performance
• Demonstrated financial acumen,…