Branch Manager

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger,  .

The Branch Manager is responsible for directing and supervising the staff and day-to-day operations of the branch. The manager ensures exceptional member service and helps the branch achieve sales and productivity goals by promoting credit union products and services. As a leader, exemplify Wings' mission and values, fostering an engaging and collaborative culture.

• Lead and Manage Branch Operations:
  • Ensure production goals for deposits, fee income, loan production, and member service are met or exceeded.
• Mentor and Develop Staff:
  • Use relationship selling techniques to grow member relationships.
  • Regularly observe, track, and assess employee skills, providing ongoing training.
  • Enhance performance through goal setting, coaching, problem resolution, delegation, and performance management, including conducting staff meetings, performance reviews, and daily check-ins.
• Interview and Hire Staff:
  Select employees with exceptional sales and service skills.
• Address escalated member questions and concerns promptly to maintain service quality, accuracy, and efficiency, while managing risk, making and approving policy and procedure exceptions within assigned limits.
• Ensure Compliance:
  Adhere to regulatory standards, internal controls, and operational policies. Address audit, security, and compliance issues promptly.
• Budget and Financial Management:
  • Implement strategies to achieve financial objectives.
  • Ensure appropriate staffing and scheduling to meet member service expectations and operational objectives.
• Provide Notarial Services:
  Witness and authenticate documents and verify member identities.
• Liaison Between Branch and Support Departments:
  • Foster positive and collaborative relationships with all lines of business to ensure customer relationship building through cross-selling efforts and referrals.
• Community Outreach:
  Participate in community activities to attract new members, maintain existing relationships, and ensure a positive brand image.
• Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and provide training to employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Bank Secrecy Act:
  Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• High School Diploma/G.E.D., required
• 3+ years of experience within the banking or financial services industry, required
• 2+ years prior leadership experience, required

Technical or Specialized Knowledge/

Skills:

• Advanced level of demonstrated branch and financial services knowledge and a working knowledge of other areas within the credit union. Knowledge of credit union products, policies, and procedures and of Credit Union rules or regulations.
• Proven sales leadership skills with the ability to evaluate individual strengths and weaknesses and utilize coaching and counseling skills to help employees reach their full potential.
• Proficient in delivering high-quality service while performing multiple tasks efficiently under deadlines and stress, maintaining a professional and mature profile.
• Act with a sense of urgency to address issues and engage teams for resolution.
• Proven ability to develop, set, and communicate measurable goals. Excellent written and…