Accounts Receivable Manager

Job Description:

The Accounts Receivable Manager is a dynamic, detail-oriented, and hands-on person who leads our billing and collections operations. This role ensures that invoices are sent accurately, payments are applied promptly, and the AR team is meeting its monthly collection targets. The successful candidate will be a master of workflow management, modernize processes through automation, develop and mentor a high-performing team, and be a problem-solver who can untangle complex billing discrepancies and manage complicated or difficult collection issues.

• Operational Oversight and Involvement:
  Supervise the daily activities of the AR team, including invoicing and payment processing. Will need to balance the need to function at a strategic level as well as a hands-on tactical individual contributor that is comfortable in the details. Maintain flexibility to work beyond assigned hours when circumstances warrant.
• Collections Management:
  Monitor the AR aging schedule and assign high-priority accounts to specialists; personally handle escalated or sensitive collection calls.
• Cash Flow Optimization:
  Lead aggressive (yet professional) collection strategies to reduce Days Sales Outstanding (DSO). Forecast portfolio risk, frame potential increases in exposure within pipeline, and build management reporting with maturing focus on credit risk fundamentals.
• Audit & Reconciliation:
  Oversee the month-end closing process for AR, ensuring all ledger entries are accurate and reconciled.
• Dispute Resolution:
  Act as the primary point of contact for resolving complex customer billing issues, working closely with Sales and Operations.
• Process Improvement:
  Identify bottlenecks in the billing and collection workflows; spearhead the implementation of ERP enhancements and automated AR software.
• Internal Controls:
  Maintain and enforce documented internal controls to ensure the integrity of financial data and prevent fraud.
• Team Development:
  Lead and mentor a team of AR specialists and supervisors, fostering a culture of accountability and continuous improvement.
• Cross-Functional Collaboration:
  
  Proactively forge strong working relationships with internal partners; providing timely and candid communication on statuses, problems, and timelines.
• Partner with Sales, Legal, and Operations to resolve complex billing disputes and streamline the onboarding of new business partners.
• Reporting:
  Prepare monthly updates on AR aging schedule, cash receipts and delinquency trends for senior management.

• Proven ability to identify and correct discrepancies in high-volume data sets
• The ability to maintain a professional demeanor while being firm with delinquent customers
• Proven ability to meet strict deadlines without sacrificing accuracy
• Very strong collaborator and communicator that includes superior listening and facilitation skills
• Strong intuition skills and ability to facilitate problem-solving
• Aptitude to meet commitments and deadlines, and work collaboratively as required
• Ability to build trust in a short period of time
• Well-developed skills in critical thinking, problem-solving, planning, organization and execution
• Ability to thrive and lead in a fast-paced, high energy environment
• Highly organized with the ability to handle many priorities simultaneously
• Handles change well, self-motivated and stays focused under pressure
• Results-oriented, including a strong sense of urgency
• Proven ability to guide a team through software migrations or major process restructuring without disrupting daily operations

• Education:
  
  Bachelor’s degree in Accounting or Finance is preferred.
• Experience:
  
  Minimum of 10 years of progressive accounting experience, with at least 3 years managing billing and collection activities in a supervisory role.
• Systems:
  Google Suite, Strong proficiency in Tier 1 ERP systems (e.g., SAP, Oracle, Net Suite) and intermediate-to-advanced Excel (VLOOKUPs, Pivot Tables).
• Technical
  
  Skills:
  
  Solid understanding of GAAP (Generally Accepted Accounting Principles) as it relates to revenue recognition and AR. Proficient in financial analysis.
• Additional Requirements:
  
  Managerial…