Program Manager - West Metro

Description

Department: Program Services

Grade Range/Job Status: Full-time, Non-exempt (hourly)

Reporting Relationship: Program Director

Supervisory Responsibilities: Direct Support Professional and Lead Direct Support Professional

Typical Schedule: Primarily M-F. Must be willing and able to work flexible hours/days including evenings, weekends, and overnights.

The Program Manager directs the daily operations in a community-based residential program for adults with intellectual and developmental disabilities (and may include individuals with complex medical and behavioral support needs). Responsible for overseeing the medical, financial, social, and emotional needs of individuals served as well as day-to-day operations of the residential program including licensing & compliance. They collaborate with individuals supported, families, and interdisciplinary teams to create and deliver excellent services.

Supervises direct care staff (Direct Support Professional and Lead Direct Support Professional) and ensures that services and activities comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. All employees are expected to center, model and champion Hammer & NER’s core values:
Person-Centered, Relational, Opportunistic and Stewardship in order to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

• Provide supervisory oversight, technical guidance, and advice to staff.
• Work unfilled shifts if necessary.
• Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.
• Ensure that current and new personnel complete training; provide orientation according to Hammer & NER practices.
• Conduct and lead staff meetings: review plans and reports to ensure quality. Provide ongoing coaching & performance management to direct reports
• Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals, and others to facilitate quality services and a positive organization reputation. Respond to any complaints or incident reports promptly.
• Lead and provide services and activities that comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations. Provide advocacy to protect people’s civil and legal rights. Encourage choice and independence whenever possible, fostering a positive, encouraging environment.
• Engage professionally with colleagues across the organization to maintain a collaborative working environment for all.
• Regularly meets with Program Director to discuss the needs of the program and complete the PM/PD update checklist.

• Plan, implement and evaluate the programs, services and activities provided in the program.
• Facilitate the interdisciplinary team in developing plans to meet the individuals’ needs.
• As needed work direct care shifts, assisting with all areas of the individuals’ programs including, but not limited to personal cares, medication administration, daily household chores, use of personal finances and support in the community.
• Safely drive a Hammer & NER-owned vehicle, lift van or personal auto to activities and appointments around the Twin Cities and provide support for individuals’ participation in the community.
• Ensure the program’s operations comply with regulations, health, and safety.
• Manage household maintenance needs including necessary cleaning duties and schedules, care of items that belong to individual’s served, upkeep of furniture and appliances.
• Participates in program budget development and ensures operations remain within targets, including effective management of resources and monthly reconciliation of expenses.
• Maintain operating budget, authorize expenses, and request necessary maintenance and repairs for the residence and vehicle(s).
• Monitor and…