Supervisor, Public Assistance; Hybrid

Public Assistance Supervisor

The Public Assistance Supervisor leads a team committed to delivering public assistance programs that uphold dignity and promote self-sufficiency. This role focuses on creating effective policies, streamlining workflows, and guiding staff to ensure services are accurate, compliant, and responsive to community needs. Collaboration and innovation are key to maintaining high standards and improving program outcomes while staying true to the department's mission of providing effective services that empower individuals and families.

Beyond daily operations, the supervisor champions continuous improvement through program evaluations, quality assurance, and legislative analysis. By fostering a supportive and accountable environment, this position ensures resources are used effectively and services help clients achieve greater independence.

If you are passionate about leading teams, improving processes, and making a meaningful impact in your community, consider joining Anoka County Human Services as a Public Assistance Supervisor!

This is a full-time, exempt, hybrid position. Interviews will take place the week of September 14th, 2026 for those selected to move forward in the hiring process.

Pay & Benefits

• Salary Schedule Grade 36: $85,363.20 to $ ($41.04 to $57.45)
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

• This position is located at the Anoka County Blaine Human Services Center, 1201 89th Ave NE, Blaine. Hybrid remote options are available.
• Expected work hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
• This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.

Job Duties and Responsibilities

• Oversee client eligibility, case management, and office support for child support and public assistance programs such as Supplemental Nutritional Assistance Program (SNAP), Medicaid, cash assistance, and emergency programs.
• Analyze and initiate policy development and procedures.
• Provide regular coaching, feedback, and support to employees.
• Oversee, refine, and ensure departmental processes and automated caseload administration occurs efficiently and effectively.
• Provide leadership and direction for Economic Assistance department employees to ensure compliance with state and federal requirements. Review and monitor employee work to ensure programs are administered accurately and timely.
• Collaborate with supervisory and management groups to develop workflows and agency procedures.
• Ensures compliance, integrity, and accuracy in the administration of federal, state, grant-funded, and county programs.
• Participate on committees, task forces, and special assignments to design internal and external policies and procedures.
• Lead committees and participates with community partners to establish work protocols.
• Collaborate with community partners to facilitate development and coordination of services and funding.
• Provide education to other departments and agencies on the impacts of legislative changes to programs and services.
• Conduct policy and procedure analysis and provide recommendations to redesign or implement programs.
• Represent Anoka County on state work groups and at community events.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities Needed

• Requires a bachelor's degree and three years (2,080 annual hours) of full-time job-related experience determining eligibility for public assistance programs.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Preferred Knowledge,

Skills and Abilities

Qualifications Needed

• Three years or more of full-time (2,080 annual hours) experience working in a Minnesota County Economic Assistance Department in a leadership or supervisory capacity.
• Five years or more of full-time…