Service Manager
Job in
Huhn Addition Mobile Home Court, Itasca County, Minnesota, USA
Listed on 2026-09-14
Listing for:
Express Employment Professionals - Cincinnati East
Full Time
position Listed on 2026-09-14
Job specializations:
-
Management
Operations Management, Maintenance Manager, Administrative Management
Job Description & How to Apply Below
Service Manager
Grand Rapids, MN |$60,000 -$70,000/year (BOE) | Monday
- Friday
Express Employment Professionals is recruiting a Service Manager for a local company in the Grand Rapids area. We're looking for an experienced, hands-on leader who can oversee a busy service department, support a team of technicians, and ensure customers receive timely, professional service from start to finish.
This position is ideal for someone who understands a mechanical service environment and is comfortable balancing customer needs, technician workloads, scheduling, and day-to-day department operations.
Responsibilities- Oversee daily service department operations and workflow
- Schedule and prioritize service and repair work
- Assign jobs to technicians based on workload and skill level
- Communicate with customers regarding repairs, recommendations, costs, and completion timelines
- Review work orders and help ensure jobs are completed accurately and efficiently
- Support technicians with questions, troubleshooting, and job priorities
- Monitor open work and follow up on jobs to keep projects moving
- Address customer questions or service concerns professionally
- Maintain an organized, productive, and safety-focused work environment
- Work with other departments to coordinate customer and operational needs
- Previous service management, service writing/advising, shop leadership, or related experience
- Strong mechanical knowledge and understanding of repair/service operations
- Experience leading or coordinating technicians is preferred
- Strong customer service and communication skills
- Ability to organize schedules and manage multiple priorities
- Comfortable making decisions and resolving customer or workflow issues
- Dependable, organized, and able to take ownership of department performance
- Previous experience working around mechanical equipment, vehicles, or similar products is a plus
Schedule: Monday
- Friday
Pay: Up to $70,000/year starting salary for the right candidate, based on experience and qualifications.
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