Volunteer Coordinator

Description

Volunteer Coordinator

Job Title: Volunteer Coordinator

Classification: Full-Time – Non-Exempt

Reports To: Development Manager

Location: In-Office - Waite Park, MN

Pay Rate: $21/hour

Summary:

The Volunteer Coordinator is responsible for recruiting, onboarding, scheduling, engaging, and retaining Connect Ability of MN’s volunteers. This role serves as the primary contact for volunteers and works closely with Programs and Development teams.

The Volunteer Coordinator leads the day-to-day administration and coordination of the volunteer program, ensuring a welcoming experience for volunteers while maintaining clear communication and collaboration with internal teams. This position plays a key role in strengthening community connections and advancing Connect Ability of MN’s mission.

Schedule: Monday – Friday, standard business hours. Some nights and weekends may be required.

• Recruit volunteers through community outreach, events, partnerships, and other appropriate channels.
• Review applications and coordinate screening, background checks, and onboarding requirements.
• Coordinate volunteer orientation and role-specific training.
• Ensure volunteers understand applicable policies, procedures, expectations, and boundaries.
• Match volunteers with appropriate opportunities based on skills, interests, availability, and program needs.

• Administer, grow, and continuously improve the volunteer program at the Waite Park location, while supporting our satellite offices.
• Maintain consistent, timely communication with volunteers and staff to ensure clear expectations and positive experiences.
• Develop and distribute volunteer communications, including opportunities, reminders, updates, and recognition.
• Oversee volunteer hospitality, recognition, appreciation, incentives, and engagement efforts.
• Develop and implement strategies to support volunteer satisfaction and retention.
• Address volunteer concerns, conflicts, conduct issues, and policy violations in accordance with organizational policies.
• Coordinate volunteer communications, including opportunities, reminders, updates, and recognition.

• Maintain accurate and up-to-date volunteer records within the organization's CRM/database, including applications, contact information, interests, availability, training, volunteer hours, placements, and status.
• Track volunteer hours, participation, placements, training, and other relevant program data.
• Prepare volunteer program reports and metrics as requested.
• Monitor volunteer participation and retention and identify opportunities for improvement.
• Coordinate volunteer transitions and offboarding for departing or inactive volunteers in accordance with organizational procedures.
• Ensure volunteers adhere to the Volunteer Handbook and organizational policies.
• Document and appropriately elevate significant volunteer concerns, incidents, or safety issues.

• Attend community events and partner meetings to promote volunteer opportunities and strengthen relationships.
• Utilize volunteers' interests, skills, and community connections to identify potential recruitment and partnership opportunities.
• Partner with program staff and leadership to identify and develop meaningful volunteer opportunities aligned with organizational needs.
• Collaborate closely with internal teams to ensure volunteer support is aligned with program and organizational priorities.
• Participate in organizational meetings, initiatives, and cross-location support as needed.
• Support and uphold the mission, vision, and values of Connect Ability of MN.

• Perform other duties as assigned to support program and organizational needs.

Connect Ability of MN offers a comprehensive benefits package designed to support the well-being, work-life balance, and long-term financial health of our team members. Benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• 15 paid holidays (13 set holidays and 2 floating holidays)
• Vacation time accrued at 12 days per year
• 16 Hours…