Surgery Patient Scheduler

Summary

In collaboration with the Surgical Service Manager or Charge nurse, coordinates surgery scheduling, patient education and customer service.

• Responsible for answering and responding to patient phone calls manage team voicemail and email and appropriately triage patient phone calls and forward them to the responsible party.
• Performs computer scheduling of patient appointments for surgery, endoscopy, and outpatient procedure. Coordinate’s scheduling of clinic, lab, imaging, outpatient, and rehabilitation appointments
• Responsible for supporting coordination of patient care between team members, other service line teams and/or other departments.
• Accurately enter physician's orders into electronic medical record.
• At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests.
• As directed, provide patients with information packets and/or documents in accordance with physician protocols.
• Communicates with staff and departments regarding scheduling changes (i.e., add-ons, cancellations, delays). Maintains the surgery schedule. Acts as the central focus for communication in the patient care unit for the members of the healthcare team, patients, and visitors.
• Prepares patient EMR and paper chart for upcoming scheduled surgical procedures including but not limited to physician orders, pre-op History and Physical, Clinic note, and pertinent lab results.
• Provides keyboarding, computer, clerical, and phone support for department.
• Provides communication with patients regarding pre and postoperative instructions and registration.
• Actively participates in training and orientation of new staff.
• Acts as immediate back-up to other teams within own service line, or back on to other service line teams, as assigned.
• Consider age-related factors when dealing with patients ranging from neonates, pediatrics, adolescents, adults, and geriatrics. Applies knowledge of age-related factors appropriately in accordance with professional standards and departmental policies & procedures.

Experience with scheduling surgical procedures. Strong working knowledge of medical terminology. Proficient computer skills and familiarity with using a database, spreadsheet, and word processing program. Preferred graduate of 2 years technical college healthcare program with 1-2 years recent experience in healthcare or 5 years of equivalent recent experience in a healthcare setting.

Welia Health is an equal opportunity employer.

Salary: $19.96-$27.70 per hour, based on experience and qualifications.

Welia Health supports its employees with a competitive pay and a comprehensive benefits package designed to help you stay healthy, plan for the future, and balance work and life.

• Medical insurance (with options including Health Savings Account and flexible benefits)
• Dental insurance
• Eye care discounts for you and your family
• Employee wellness resources and incentives
• Employee Assistance Program (confidential support for personal or work-related issues)

• Employer-paid life insurance and long-term disability coverage
• Optional voluntary benefits
• 401(k) retirement plan with pre- and post-tax options, employer contributions, and matching after vesting
• Access to Minnesota’s 529 college savings plan
• Identity theft restoration services

• Generous paid time off (PTO) for vacation, holidays, and rest (varies by position and hours worked)
• Tuition reimbursement to support continuing education

• A close-knit team culture and meaningful interaction with patients and community partners
• Opportunities to work with diverse healthcare providers
• The benefits of living and working in East Central Minnesota — affordable housing, beautiful surroundings, and strong community ties

For full details about the benefits package and eligibility, please visit the full benefits page at:
Benefits – Welia Health