Veterinary Receptionist - Maple Lake, MN

Client Service Representative

Maple Lake Veterinary Clinic is looking for a Client Service Representative! Position Details Role:
Client Service Representative (Veterinary Receptionist) Status:
Full-time Salary: $18 - $23 per hour (based on experience)

Schedule:

Four-day workweek (7:30 a.m.–5:00 p.m.) with a rotating Saturday shift at our Kimball Clinic approximately once every seven weeks (7:30 a.m.–2:00 p.m.); no nights or holiday hours

Benefits Highlights Financial Rewards that Grow with You:
Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, tuition support, and referral bonuses Wellness & Peace of Mind:
Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits Professional Growth & Recognition:
Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You'll Appreciate:
Four-day workweeks, no nights or holiday hours, monthly team meals, Employee Assistance Program, employee discounts, and opportunities to collaborate with neighboring clinics

Looking for a veterinary reception career where you'll make a difference while working alongside an outstanding team?

Maple Lake Veterinary Clinic is seeking an experienced Client Service Representative who is passionate about delivering exceptional customer service, building lasting relationships with clients, and supporting outstanding patient care. Our three-doctor small animal practice proudly serves dogs and cats throughout the Maple Lake community, and we're looking for someone who enjoys working in a collaborative, fast-paced environment where every team member plays an important role.

If you're an organized multitasker with excellent communication skills, a positive attitude, and a genuine love for helping both people and pets, we'd love to welcome you to our team.

Why Our Veterinary Receptionists Love It Here Join a collaborative three-doctor small animal practice Enjoy a four-day workweek with no nights or holiday hours Become part of a supportive team that values kindness, teamwork, and mutual respect Build meaningful relationships with clients and their pets Participate in quarterly meetings with teammates from our partner clinics Enjoy monthly team lunches and opportunities to celebrate successes together Grow professionally in a workplace that encourages learning and career development

What Our Veterinary Receptionists Do Welcome clients and patients with warmth, professionalism, and compassion Answer phones, route calls appropriately, and respond to voicemail messages Schedule appointments while managing a busy multi-doctor calendar Check patients in and out while maintaining accurate client and patient records Process invoices, collect payments, and review treatment estimates Maintain a clean, organized reception area and welcoming lobby Request, receive, and manage medical records from referring hospitals Address client concerns with empathy and professionalism Confirm appointments through phone calls, texts, and email communications Help clients schedule recommended services and follow-up visits Reactivate overdue patients and assist with filling appointment openings Document client communications accurately within medical records

What Our Veterinary Receptionists Bring Previous veterinary reception or customer service experience Excellent verbal and written communication skills Strong organizational and time management abilities Confidence managing multiple priorities in a fast-paced environment A compassionate, client-focused approach to service The ability to work collaboratively with veterinarians and support staff Strong computer skills and attention to detail A willingness to ask for help, offer support, and contribute to a positive team culture A desire to continue learning and growing professionally A positive attitude and a sense of humor that helps make work enjoyable

The Extras You'll Actually Feel At Maple Lake Veterinary Clinic, you'll find a team that genuinely enjoys working together. We believe remarkable results…