Service Counter Clerk

Job Details

Job Location:

Hugos Family Marketplace – Store #11 – E 4th St – Park Rapids, MN 56470

Position Type:
Part Time

Education Level: High School

Salary Range: $15.00 – $16.00 hourly

Job Shift: Any

The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction.

Must be 18+ years or older to apply.

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work toward resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

Full Time – Health, Dental, and Vision Insurance, 401(k), Paid Time Off, and Holiday Pay.

Full Time and Part Time – Employee Discount and Time & Half Holiday Pay.

• Required
  
  Education:
  
  High school diploma or GED
• Preferred Education: Some college coursework or related experience
• Required Experience:
  • No prior work experience required
  • Willingness to learn and follow procedures
  • Ability to interact politely with customers
• Preferred Experience:
  • 1–2 years in retail, cashier, or customer service roles
  • Experience handling cash, POS systems, or returns
  • Experience resolving customer complaints or issues
  • Basic familiarity with store operations and inventory
• Required
  
  Skills and Abilities:
  
  
  • Ability to greet customers and provide excellent service
  • Capability to process returns, exchanges, and refunds efficiently
  • Skill in answering customer questions and addressing complaints
  • Proficiency in operating POS systems
  • Ability to verify receipts, documentation, or identification when required
  • Commitment to maintaining cleanliness and following store policies
  • Effective communication skills