GM Coach; Non-Complex - WM, Management

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives for the store of the community and community outreach programs. Ensures customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing and assisting in budgeting, forecasting, and controlling expenses, and confirming they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and providing recognition. Communicates expectations consistently and promotes a belonging mindset in the workplace, recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals and objectives, building accountability, measuring progress, identifying improvement opportunities, demonstrating adaptability, and promoting continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity through implementation of related action plans, the Open Door Policy, and guidance on applying these in executing business processes and practices. Respects the individual by building high‑performing teams, embracing differences in people, cultures, ideas, and experiences, and creating a workplace where associates feel seen, supported, and connected through a culture of belonging.

Acts with integrity, promotes the highest standards of ethics and compliance, and models Walmart values to support and foster a culture of integrity, accountability, and trust. Participates in local giving and sustainability initiatives to support a regenerative company.

Serves customers and members by delivering results while putting the customer first, adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short‑ and long‑term priorities, and considers all stakeholders when making plans. Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvement, and adopting new technologies and skills.

Minimum Qualifications

• 2 years’ of college; or 1 year’s retail experience and 1 year’s supervisory experience; or 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms: successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state‑specific requirements: current state‑issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door…