Service Counter Clerk

Job Purpose:

- The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.

Key Responsibilities:

- Greet customers warmly and provide assistance with their inquiries and needs.

- Process returns, exchanges, and refunds accurately and efficiently.

- Answer customer questions and provide information about products and services.

- Handle customer complaints professionally and work towards resolving issues.

- Assist with special orders, rain checks, or store credits as needed.

- Operate POS systems to process transactions and verify receipts, documentation, or identification when required.

- Maintain the cleanliness and organization of the service counter area.

- Follow store policies and procedures to ensure compliance and consistency.

- Communicate effectively with team members and management to facilitate smooth operations.

Benefits:

Full Time
- Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.

Full Time and Part Time
- Employee Discount and Time & Half Holiday Pay.

Required

Education:

- High school diploma or GED

Preferred Education:

- Some college coursework or related experience

Required Experience:

- No prior work experience required
- Willingness to learn and follow procedures
- Ability to interact politely with customers

Preferred Experience:

- 1–2 years in retail, cashier, or customer service roles
- Experience handling cash, POS systems, or returns
- Experience resolving customer complaints or issues
- Basic familiarity with store operations and inventory

Required

Skills and Abilities:

- Ability to greet customers and provide excellent service
- Capability to process returns, exchanges, and refunds efficiently
- Skill in answering customer questions and addressing complaints
- Proficiency in operating POS systems
- Ability to verify receipts, documentation, or identification when required
- Commitment to maintaining cleanliness and following store policies
- Effective communication skills