Customer Relationship Specialist

Customer Relationship Specialist

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Customer Relationship Specialist owns relationships with a portfolio of customers to drive retention, satisfaction, and revenue growth. The role focuses on identifying actions and directions that support all customers and aligning processes to support the customer experience throughout the lifecycle. This role is responsible for fostering and maintaining customer relationships by making the production order process as seamless as possible for the entire customer base, which includes building strong working relationships cross‑functionally.

You will be the primary point of contact for day‑to‑day inquiries, orders, and post‑sales support, partnering closely with sales, applications engineering, operations, and customer success to deliver an exceptional, proactive customer experience.

• Support a portfolio of accounts; build multi‑threaded relationships with engineers, buyers, customer success, and supply chain stakeholders
• Provide consultative guidance on manufacturability, materials, tolerances, lead times, and trade‑offs; coordinate with Applications Engineering for DFM as needed
• Monitor active orders; proactively communicate risks; coordinate with operations, quality, and logistics to resolve issues and meet SLAs
• Capture voice‑of‑customer insights; collaborate with product and operations to improve offerings, lead times, and service
• Remain proactive in account needs to prevent poor customer experiences and obstacles
• Partner with account owners and transactional teams to provide best‑in‑class service by helping support client meetings, supporting ongoing projects, and monitoring account and order activity and trends
• Contribute to process documentation, playbooks, and continuous improvement initiatives
• Manage and promote cross‑functional relationships, ensuring a consistent and coordinated customer experience
• Maintain project and/or program plans, timelines, and deliverables
• May support individual customers based on qualification
• Represent the core values of Protolabs in all interactions
• Other duties as assigned

• BA/BS or equivalent experience
• 2 to 5 years in a fast‑paced client‑facing role (account management, customer success, or inside sales) in B2B; manufacturing or technical services preferred
• Medical manufacturing or medical industry experience required
• Familiarity with digital manufacturing or industrial supply chains is a plus; knowledge of CNC, 3D printing, sheet metal, or injection molding beneficial
• Salesforce experience
• PM experience
• Excellent written, verbal, and communication skills
• Proven ability to manage relationships with both internal and external customers
• Ability to research and keep informed on industry trends as it applies to the client/client industry
• Strong analytical and problem‑solving skills
• Think strategically
• Effectively manages and balances multiple priorities
• Ability to understand and exercise PM techniques and methodologies

• Competitive salary and annual bonus opportunity
• Benefits including health insurance (Traditional or High Deductible plan), flexible spending accounts, health savings account (including employer contributions), dental and vision, basic and supplemental life insurance, short‑term and long‑term disability, paid caregiver leave
• Three weeks of paid time off, plus holiday pay and volunteer hours
• 401(k) with company match and immediate vesting
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs Foundation
• And more

$57,000 - $76,100 a year

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

Proto Labs maintains ITAR‑compliant operations in all of our United States‑based facilities. Due to ITAR regulations, this role is only open to U.S.…