Key Account Manager

Responsibilities

• Client Relationship Management: Build and maintain strong, long‑lasting relationships with key clients. Act as the main point of contact for key accounts, addressing any queries or concerns promptly and effectively.
• Revenue Generation and Account Development: Drive revenue growth within key accounts through effective sales strategies and initiatives, identify opportunities to upsell or cross‑sell products/services to existing clients, conceptualize, design and execute on‑ground promotional activities such as events, trade shows and product demonstrations to drive brand awareness and engagement.
• Negotiation and Contract Management: Manage contract negotiations, renewals and amendments, negotiating terms as necessary to maximize value for both parties, ensure compliance with contractual obligations and service level agreements.
• Problem Resolution: Proactively identify and address any issues or concerns raised by key clients, working closely with relevant departments to find timely solutions.
• Stakeholder Management: Effectively identify and engage key stakeholders both external and internal, share insights and feedback from key clients to inform product/service enhancements and business strategies.
• Team Management and Leadership: Lead and mentor a team of 4–5 members to drive high performance, collaboration and effective execution of account strategies.

• Master’s degree in Marketing, Business or a related field.
• 3‑5 years of account management or sales experience.
• Experience in working with hospitals and healthcare preferred.
• Strong analytical and problem‑solving skills.
• Exceptional communication and interpersonal skills.
• Willing to travel extensively.

Equal Opportunity Employer

Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Dozee will not tolerate discrimination or harassment based on any of these characteristics.