Territory Account Manager

Territory Account Manager

At Life Couriers, we deeply understand and care about life's critical moments – to save lives. We are here to deliver the world's most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient's life, you'll find us first. We aim to be the world's foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients.

Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience.

At Life Couriers, our culture is guided by our C.A.R.E. values :

• Customer Excellence – We provide customers with a patient-focused experience, ensuring every delivery supports critical moments in patient care.
• Accountability – We own our actions, conduct, and performance. We learn from our mistakes and are dedicated solution finders, driving the business forward with a patient-first quality emphasis.
• Respect – Our employees are the heart of our success. We are approachable, open, and honest with each other and work collaboratively to achieve shared goals.
• Enthusiasm – We promote a culture of engagement in what we do. We work hard but also value teamwork, knowing it will drive our future growth and help deliver outstanding patient-focused logistics solutions.

The Territory Account Manager will serve as Life Couriers' primary field representative for assigned customers. This hands-on, customer-facing role is responsible for building strong relationships, managing and growing existing accounts, identifying new business opportunities, and resolving customer needs. The role will also partner closely with Life Couriers' operations and internal teams to ensure customers receive consistent, reliable service.

Key Responsibilities:

• Serve as the primary local contact for assigned customers and maintain strong relationships with key decision-makers.
• Conduct regular customer visits, account reviews, and service check-ins to understand needs and identify opportunities.
• Proactively address customer concerns and partner with Operations and internal teams to resolve issues.
• Manage account retention and growth by identifying service risks, expansion opportunities, and changing customer needs.
• Develop new business through prospecting, networking, referrals, and targeted outreach within the local healthcare and life sciences market.
• Manage qualified opportunities from initial contact through implementation.
• Maintain accurate account, activity, and opportunity information in Salesforce.
• Collaborate with Sales, Operations, and Customer Success to ensure customer needs and commercial commitments align with operational capabilities.
• Provide market and customer feedback to leadership and participate in account, pipeline, and territory reviews.
• Represent Life Couriers professionally and strengthen the company's presence and reputation within the local market.
• Support company initiatives and other responsibilities as assigned by management.

Hours of work:
Responsible for working necessary hours to achieve performance goals and duties associated with your position.

Compensation:

$75K-85K Annual Salary

Skills Required:

• Demonstrated ability to develop and maintain strong customer relationships.
• Experience managing multiple customer accounts or a geographic territory.
• Comfortable prospecting and developing new business through in-person outreach, phone calls, referrals, and networking.
• Strong communication and interpersonal skills.
• Strong organizational skills and ability to independently manage customer priorities and follow-up.
• Ability to identify customer problems and coordinate solutions across internal teams.
• Worki…