Customer Support & Waste Management Specialist

Overview

Customer Support & Waste Management Specialist is responsible for providing front‑line customer service while sampling, profiling, overseeing, documenting, and coordinating the disposal of hazardous and radioactive wastes. This work is completed using information from site assessments, field sampling, surveys, and laboratory data, and requires exceptional attention to detail, strong customer service skills, and working knowledge of hazardous and radioactive materials regulations, including NORM/TENORM.

This is a full‑time position that typically reports to the Compliance Director/Corporate RSO or Customer Service/Waste & Logistics leadership, depending on organizational structure.

• Customer support / coordination:
  Serve as primary customer contact by phone and email for inquiries on services, pricing, waste acceptance, profiling status, scheduling, and shipment status, routing technical questions to appropriate staff as needed.
• Communication with clients:
  Update clients on a timely basis regarding lab analysis status, profiling and waste acceptance, permits, transport, and final disposal; ensure high levels of customer satisfaction and clear communication.
• Project management:
  Use workflow and project‑management tools (e.g., Click Up or similar), email, and verbal communication to effectively communicate upcoming deadlines, deliverables, and project status with clients and internal teams.
• Waste sampling and profiling:
  Sample and profile waste streams using field sampling data, surveys, and laboratory reports, and assist with selecting appropriate receiving facilities under the direction of waste and logistics leadership.
• Documentation and pricing:
  Use disposal‑vendor systems and paperwork processes to submit and manage waste profiles, obtain waste pricing, and support development of project estimates.
• Shipping documentation:
  Prepare and process shipping documentation, including hazardous‑waste manifests, bills of lading, LDR forms, radioactive material shipping papers, and import/export notifications in accordance with RCRA, DOT, Class 7, and facility‑specific requirements.

Note: The following education, experience, and training reflect the responsibilities of the role as described.

• Education and experience:
  
  Bachelor’s degree in Sciences, Health Physics, Environmental Sciences, or a related field preferred; equivalent experience in hazardous waste, radiation safety, or environmental services may be considered.
• Experience:
  
  At least 2 years of experience in hazardous waste, lab analysis review, and profiling waste at disposal facilities, plus 1 or more years in customer service, logistics, or administrative support roles.
• NORM/TENORM:
  One or more years of experience with NORM/TENORM management and regulations preferred.

• Certifications:
  
  Ability to obtain and maintain Class 7 radioactive material shipper, RCRA hazardous‑waste shipper, and DOT Hazmat Shipper certifications.
• Regulations:
  Working knowledge of RCRA hazardous‑waste regulations (waste characterization, waste codes, generator categories, LDRs) and DOT hazardous materials regulations for classification, packaging, marking, labeling, placarding, and documentation.
• Radiation concepts:
  Exposure to, or training in, radioactive materials concepts (activity units, half‑life, radiation types, contamination vs. exposure) and relevant regulatory frameworks (NRC/Agreement State) as they impact shipping, profiling, and disposal documentation.

• Communication:
  Exceptional verbal and written communication skills for effective interaction with clients, regulators, team members, and vendors; able to create reports, daily logs, SOPs, and other documentation.
• Data management:
  Excellent typing and data‑management skills; proficient with Microsoft Office, Google tools, workflow/project‑management platforms, and specialized ERP/CRM and waste‑tracking systems; high attention to detail and data accuracy.
• Organization:
  Strong organizational and multi‑tasking skills to manage multiple projects, priorities, and deadlines in a fast‑paced environment while ensuring safety and regulatory compliance.

• Work is primarily performed in an office environment with frequent use of phones and computers, and regular interaction with customers, warehouse staff, transportation vendors, and/or field personnel handling hazardous and radioactive materials.
• Role may include scheduled and unscheduled field work, with local, regional, and occasional international travel as needed.
• When not in the field, standard office hours are typically Monday–Friday, with some flexibility required to accommodate project and client needs.