Child Support Enforcement Aide

Child Support Enforcement Aide

Houston County is seeking qualified applicants for the full-time position of Child Support Enforcement Aide. This position serves as the front-line contact for the Child Support section of Public Health & Human Services along with providing caseload management assistance to the Child Support Officers.

The Child Support Enforcement Aide is responsible for performing a variety of tasks related to Child Support services. Primary responsibilities include acting as a front-line contact for the Child Support Office and completing subsequent case intake duties; assisting the Child Support Officers with on-going case management and other clerical duties as assigned.

A majority of the Child Support Enforcement Aide duties are performed independently but in accordance to standard policies, procedures and/or protocols. The Child Support Enforcement Aide works closely with the Child Support Officers, income maintenance and social services staff, and others; and maintains all requisite relevant legal documentation.

Intake:
Assist Child Support Officers in collecting personal and financial client information. Process applications/referrals, public assistance mandates. Explain application procedures to individuals and assist individuals in completing child support services forms. Initiate interstate child support cases, including requesting out of state assistance. Load existing court orders into record system - 30%

Case Management/Support:
Assist Child Support Officers. Initiate/follow-up on income withholding notices to employer. Verify/locate information received through PRISM. Contact/follow-up on leads to locate parents. Gather medical information including uninsured medical/dental expenses; verify insurance. Assist in identifying and locating absent parents and their financial status via inquiries to other agencies, individuals, and employers and input data into PRISM. Respond to client complaints. Inform clients of their rights including their right of appeal.

Arrange interviews and appointments for genetic testing of alleged fathers, mothers and children. Responsible for Chain of Custody of samples to testing facility - 55%

Clerical:
Initiate outgoing correspondence. Input client data into appropriate record system/perform clerical functions as assigned including composing correspondence and draft reports as needed. Maintain PRISM records/reports, prepare closed files/records. Assist with financial/accounting tasks and monitoring payment compliance- including making Cost of Living calculations, arrears adjustments, processing injured spouse claims processing on-site payments. Research policy as requested (state, federal). Maintain file documentation, monitor data retention in compliance with Minnesota and federal law.

Maintain/order office supplies including DNA test kits - 15%

Employment Standards

Education and experience:

• Two years of study at an accredited two or four year college/university with an emphasis in the behavioral sciences or related field (23 quarter credits or 16 semester credits)
• OR
• Two years of experience as a community service aide or similar experience in a private non-profit agency or other public agency
• OR
• Two years of successful clerical experience in a social services/human services agency
• OR
• Three years of successful clerical experience and/or experience working with the public, or the equivalent
• AND
• Minnesota DHS Child Support Enforcement Aide Merit qualified

Other Pre-Employment Standards/Requirements:

• Pass a criminal history/background check

Essential Knowledge/Skills/Abilities:

• Knowledge of interviewing techniques and skills in conducting interviews
• Ability to accurately and rapidly process detailed information
• Knowledge of available agency and community resources
• Knowledge of basic mathematics
• Ability to organize and coordinate job activities
• Ability to remain objective
• Ability to relate to people in an appropriate manner
• Ability to establish and maintain effective working relationships with clients, public, co-workers, and agency administration
• Ability to establish and maintain accurate and systematic records
• Ability to express ideas clearly
• Ability to comprehend written and verbal instructions
• Ability to communicate effectively, both orally and in writing

Working knowledge of MMIS, MAXIS, PRISM, Case Works

Working knowledge of PHHS Department programs, operations, policies and procedures

The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands and Work Environment:

Office Environment - X

Sitting - X

Standing, Walking - X

Simultaneous/Repetitive Hand Movements - X

Typing/Data Entry - X

Close Vision (Near Acuity) - X

Distance Vision (Far Acuity) - X

Color Vision (ability to identify and…