Eligibility Worker

Eligibility Worker

The Eligibility Worker's responsibilities include intake and determining eligibility. Assist clients with utilizing agency and community resources. Under general supervision, performs a variety of tasks related to the determination of eligibility of clients for income maintenance programs and services; establishes initial and on-going eligibility for multiple income maintenance programs; communicates program requirements and assists program participants in understanding how to maintain eligibility;

supports program participants in achieving the highest degree of independence and in addressing barriers to self-sufficiency; provides education, enrollment and assistance to managed health care enrollees; makes appropriate referrals to other community resources.

Supplemental:

• The 2026 salary range for this position is $26.51 to $39.78 per hour depending on experience.
• Relevant previous experience will be taken into consideration.
• Our organization values pay equity, and hiring at the maximum of the range is not typical.
• To ensure full consideration, please submit application by 12:00 PM Wednesday, September 2, 2026. Applications received after this date will be reviewed only if the position remains open.
• First round of interviews will take place on Thursday, September 24, 2026.
• Communication updates will be sent via email.
• This full-time position includes a comprehensive benefits package, which includes:
  Medical, dental, and life insurance;
  Paid holidays, sick leave, and vacation.
• Regular work hours are Monday through Friday, 8:00 AM to 4:30 PM.
• 2026 Benefits  or visit McLeod County website >
  Employment tab.

Position Duties

• Conduct effective interview, assess and determine eligibility for emergency, cash, food, child care, health care, and county burial programs.
• Arrange appropriate interviews and assess individual need for programs, and complete informative face-to-face and/or phone interviews. Evaluate circumstances through information gained in personal interviews and determine appropriate case actions.
• Respond to public inquiries by phone and in person regarding program regulations, explaining complex eligibility criteria and procedures.
• Examine applications, answer questions and explain all aspects of applicable programs, insuring clients Data Privacy rights and responsibilities are explained as mandated and understood.
• Assess circumstances and complete referrals for additional services.
• Accurately determine eligibility for Public Assistance programs.
• Advise clients of most beneficial program options and choices (Case Management).
• Review and examine monthly eligibility reports for any changes.
• Complete redetermination on all cases
• Monitor cases for periodic changes affecting income and assets and household composition such as Cost of Living Adjustments.
• Maintain and apply county, state, and federal regulations keeping abreast of all program changes.
• Respond to inquiries made to the agency by telephone, e-mail or written correspondence.
• Interview clients in person to assist them with problem areas concerning continued eligibility for assistance.
• Initiate client referrals to other available community resources as deemed appropriate to meet the needs of the client.
• Initiate fraud referrals and compile evidence necessary for investigation and possible prosecution. Attend and testify in court as requested. Assess disqualification periods accordingly
• Establish over payments for all programs and implement correct repayment procedures.
• When notified of a client's move to another county, verify information, update case file and transfer completed case to new county of residence so that service to eligible persons is not interrupted.
• When a case is transferred from another county obtain all necessary verifications, update case file, update MAXIS, MEC-2, METS and MMIS as necessary, and make all necessary referrals regarding the case.
• Service cases for which other counties are financially responsible so all eligible persons receive assistance without interruption.
• Identify computer related problems that may require county and state intervention, notify the appropriate county and state staff, and make necessary adjustments to resolve the situation.
• Prepare and File Appeals
• Complete appeal summary within ten days, providing required documentation and ensuring all appropriate parties receive the information.
• Request the presence of the County Attorney, if needed.
• Attend appeal, take oath, and provide county's evidence justifying county actions.
• Take appropriate actions upon receipt of appeal decision.
• Participate in Income Maintenance Program Education.
• Participate in training for professional and personal growth.
• Read and implement policy bulletins, updated manual material, electronic mail, and other relative materials regarding public assistance programs and all computer systems.
• Other duties
• Confer with other eligibility workers and inform supervisor concerning specific cases as needed.
• Represent the agency in a professional manner when…