Senior Reliability & Automation Engineer – Gateway Messaging

We’re looking for a Senior Reliability & Automation Engineer to join us at Telia and help us run, improve, and modernize one of our most business‑critical communication platforms.

I’m Filippa Trossmark
, and I lead a cross‑border Dev Ops team responsible for services that enable messaging and IoT communication across the Nordics and Baltics. We are looking for an experienced engineer with a strong operational mindset, a passion for automation, and the curiosity to explore how AI and modern observability can make operations more proactive, reliable, and efficient.

Gateway Messaging enables critical SMS and conversational communication used by businesses, public organizations, governments, and citizens across the Nordics and Baltics. Every day, the platform supports customer interactions, societal functions, and business‑critical processes where availability, quality, and security matter.

You will work with a large‑scale messaging platform in an environment where availability, scalability, security, and operational excellence are essential. Together with the team, you will help keep the Gateway Messaging platform running reliably across the Nordic and Baltic countries. You will have end‑to‑end responsibility for platform capabilities, from design, implementation, and integration to operations, observability, troubleshooting, and continuous improvement.

• Operate, improve, and modernize the Gateway Messaging platform.
• Drive automation and improve ways of working to reduce manual effort and operational risk.
• Strengthen observability, telemetry, monitoring, and proactive incident prevention.
• Handle incidents, troubleshoot complex issues, and contribute to stable 24/7 operations.
• Work hands‑on with Linux‑based production environments, application servers, web servers, databases, integrations, and cloud‑based services.
• Collaborate closely with colleagues, stakeholders, and external parties across countries.
• Contribute to our journey of applying AI to improve observability, incident management, automation, and operational decision‑making.
• Participate in the 24/7 on‑call rotation for Business Messaging services on public and private cloud.

After your first year, you are a trusted technical contributor and advisor within the team and toward key stakeholders. You have helped improve platform reliability, service quality, and operational stability, delivered meaningful automation initiatives that reduce manual work and improve efficiency, and strengthened proactive monitoring, telemetry, and observability practices. You have also contributed to roadmap discussions and the continued evolution of the platform, creating positive outcomes for customers, stakeholders, and the team.

We are looking for someone who not only operates and improves systems, but also shares knowledge, takes ownership, and helps the team continuously improve both technology and ways of working.

• Several years of experience operating, optimizing, and continuously improving Linux‑based production environments.
• Experience with application server and web server administration.
• Strong troubleshooting skills and hands‑on experience from incident handling in production environments.
• Knowledge of MySQL and/or PostgreSQL databases.
• Experience with automation, scripting, and Dev Ops practices.
• Experience with telemetry, monitoring, and observability.
• Interest in AI‑driven operations, automation, and service optimization.
• Ability to balance operational stability with continuous improvement and modernization.
• Strong collaboration and communication skills in English.
• Willingness to participate in a 24/7 on‑call rotation.

At Telia, you will work with services that support critical communication across the Nordics and Baltics. You will join a collaborative international Dev Ops team where trust, ownership, and teamwork are fundamental, while growing your technical expertise together with experienced colleagues across multiple disciplines. You will be part of a culture where continuous learning, customer focus, and curiosity are highly valued.

This is also a chance to…