AR Representative

Overview

Legrand AV has an exciting opportunity for an Accounts Receivable Representative to join the AVD Team.

The Accounts Receivable Representative is responsible for managing assigned customer accounts to minimize past due balances and reduce delinquency while maintaining strong customer relationships. This role supports the order-to-cash process through effective collection practices, dispute resolution, account reconciliation, and credit management within established guidelines.

• Proactively manage and reduce past due balances through consistent and effective customer outreach while maintaining positive, professional customer relationships
• Investigate, reconcile, and resolve account discrepancies and customer disputes in a timely manner
• Perform detailed account reconciliations to ensure accuracy of balances, payments, and outstanding
• Collaborate with cross-functional partners, including Sales, Customer Care, and Finance, to resolve issues impacting payment and order processing
• Review and manage orders on hold for release based on account status, risk, and customer commitments
• Establish and maintain customer credit lines within authorized limits, ensuring alignment with company policy and risk tolerance
• Identify potentially high-risk accounts through analysis of payment trends, financial data, and customer interactions; escalate concerns to leadership as appropriate
• Support continuous improvement initiatives related to collections, dispute resolution, and process efficiency within the order-to-cash cycle
• Maintain accurate documentation of customer interactions, account activity, and collection efforts
• Demonstrate professionalism, accountability, and strong attention to detail in all aspects of work

Associate’s degree in Finance, Accounting, Business, or related field, or equivalent work experience

Minimum of 2 years of experience in Accounts Receivable or Collections

• Proficient in Microsoft Excel for data analysis and account management
• Experience with ERP systems; SAP experience preferred
• Working knowledge of accounts receivable systems and tools
• Proven ability to work directly with customers to resolve past due balances and disputes while maintaining strong relationships
• Strong account reconciliation and analytical skills
• Effective verbal and written communication skills
• Ability to work cross-functionally and build collaborative relationships across departments
• Solid understanding of the order-to-cash process and its impact on accounts receivable
• Experience establishing and managing customer credit lines within defined authorization limits
• Ability to identify financial risk and escalate appropriately to leadership
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• High attention to detail and accuracy

• General office environment with extended periods of sitting and computer use