Group Air Planner

Group Air Planner

Job Description - Group Air Planner (180000ZX)

Own or assist in the delivery and execution of assigned Meeting and Events Group Air programs. Provide end‑to‑end group air planning and related program delivery elements utilizing standard processes and procedures to achieve client satisfaction.

• Manage Tier 1‑2 complexities based on group size, geographic coverage and level of deliverables.
• Coordinate the Group Air Planning process:
  Determine purpose of the meeting. Identify stakeholder needs. Prepare a project plan, specifications, and obtain historical information related to program. Prepare program outline (air booking method, meeting travel parameters and reporting needs). Design program details to meet needs of participants and identify evaluation criteria. Understand technology requirements. Ensure client is advised on all process elements. Determine if airfare analysis/flight movement plan is appropriate.
  
  Coordinate security procedure plan. Order and oversee technology requirements. Conduct a pre‑meeting briefing.
• Financial & Contract Management:
  Identify ancillary revenue sources and/or cost‑saving opportunities. Ensure completion of payment and/or billing process. Manage budget. Own timeline and budget/pro‑forma. Financially accountable for programs including adherence to client deposit terms, client contract terms, and billing guidelines.
• Communication:
  Establish communication and program update process. Utilize standard processes to proactively manage program. Provide program feedback to all stakeholders through summary and program debrief.
• Program:
  Establish invitation/registration procedures. Assess risk management to determine insurance and operations needs. Secure ground transportation as necessary and communicate travel arrangements. Determine if trip disruption and onsite air assistance is needed. Provide air spend and arrival/departure reporting based on Tier 1‑2 event needs and predetermined schedule.
• Manage supplier partners and internal support areas to ensure quality and timely delivery and accuracy.
• Escalate and participate in the resolution of delivery issues through notification of management to ensure continuous improvement of M&E processes, procedures and tools.
• Travel on‑site as needed for assigned programs, often acting as the business lead. Collaborate with on‑site Lead Travel Director.
• Comply with M & E technology usage as required.
• Track project‑related time.
• Increase M&E industry knowledge by attending internal training, external events, supplier presentations, and team meetings.
• Identify upselling opportunities and inform Supervisor.
• Identify scope creep and inform Supervisor.
• Maintain meeting profiles for accuracy for assigned programs.
• Participate in M&E group air projects as assigned.
• Perform other duties as assigned.

• Minimum 3+ years of current relative Group Air Meeting Management experience required.
• Computer proficiency in Microsoft Office suite.
• Proven ability in Project Management.
• Strong communication skills (verbal, written, presentation).
• Ability to remain calm and composed under stressful situations.
• Strong multitasker who works well under pressure.
• Ability to travel to events as needed.
• Knowledge of web‑based registration tools is a plus.
• Knowledge of the Trondent Reporting tool a plus.
• Knowledge of Sabre and Apollo a plus.

Location details vary; supported by multiple centers (to be confirmed).

Minneapolis, Denver, Saint Louis, Indianapolis, Austin, Chicago, Atlanta.

Standard.

Meetings & Events.

Regional.

Required, approximately 5% of the time.

Day Job.

Customer Meetings & Events.

3 to 5 years.

April 2, 2018.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.