Guest Advisor – Minnetonka, MN

Guest Advisor — Spavia Day Spa, Minnetonka

Position type:
Part-time, ~31.5 hours/week.
Reports to Spa Management.

Our Guest Advisors are the first and last impression of the Spavia experience. You're the warm voice on the phone, the friendly face at the front desk, and the person who turns a first‑time visitor into a loyal member. This is a sales‑forward, hospitality‑first role: you guide guests toward the services and memberships that fit them, and you do it through genuine connection—never pressure.

We practice unreasonable hospitality
—going further than anyone expects to make a guest feel cared for. If you light up when you make someone's day better, you'll thrive here.

• Tuesday – 1:30 pm to 8:30 pm (closing)
• Thursday – 10:00 am to 6:00 pm
• Friday – 12:30 pm to 8:30 pm (closing)
• Saturday – 10:00 am to 6:30 pm

Saturdays are required and non‑negotiable—it's one of our busiest days of the week. There's some flexibility with weekday shifts, but availability on Saturday is essential for consideration.

You will work closely with our team throughout the day, and there will be times when you run the front desk independently. We’re looking for someone confident, self‑sufficient, and able to keep operations running smoothly.

• Deliver a warm, professional, and engaging guest experience in person and on the phone.
• Promote and sell memberships—educating guests on the benefits and helping them choose the right fit.
• Recommend services, enhancements, and retail products with genuine confidence.
• Schedule appointments accurately and efficiently, and keep guest profiles and notes up to date.
• Resolve guest concerns promptly and professionally.
• Keep a clean, organized, and welcoming front desk environment.
• Collaborate with therapists and teammates to keep the day running smoothly.

• Sales drive, balanced with heart. You’re comfortable asking for the sale and hitting membership goals—and you do it by connecting with people, not pushing them.
• A hard worker who shows up. Dependable, on‑time, ready for your shift. You follow proper call‑in procedures and don’t leave your team short. You’re willing to work peak shifts—evenings, weekends, holidays.
• A true team player. Respectful with guests, peers, and leadership. You collaborate, avoid gossip, take coaching well, and own your results. You’re flexible and adaptable in a fast‑paced environment.
• A natural connector. You’re not afraid to strike up a conversation, learn what a guest needs, and build the kind of rapport that makes people come back.
• Service excellence. You leave a strong first and last impression, earn positive feedback and reviews, and stay accurate with the details.

Because membership sales are central to this role, part of the interview will be a short mock membership pitch—you will pitch us on becoming a member. Don’t overthink it; we want to see how you connect, how you talk about value, and how naturally you guide someone to 'yes.' We’ll give you what you need to prepare beforehand.

Spavia Minnetonka is an equal opportunity employer.