Dispatch Coordinator

Benefits:
 Health insurance
 Paid time off
 Profit sharing
 Vision insurance
 401(k) matching
 Dental insurance
 Dispatch Coordinator

 Be the Calm Voice When It Matters Most

 Do you thrive in a fast-paced environment? Are you the person who stays calm under pressure and enjoys helping others during difficult situations?

 At SERVPRO of Minnetonka, we restore homes and businesses after fire, water, mold, and storm damage. Every emergency begins with a phone call, and that's where you come in.

 As our Dispatch Coordinator, you'll be the first point of contact for customers experiencing one of the most stressful moments of their lives. Your ability to listen, gather critical information, reassure customers, and quickly coordinate our response team makes all the difference.

 If you're organized, compassionate, and love keeping things moving, we'd love to meet you.

 What You'll Do

 Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
 Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
 Schedule emergency response and restoration services using our job management software.
 Coordinate daily technician schedules and make real-time adjustments as priorities change.
 Follow up with customers throughout the restoration process to provide updates and exceptional service.
 Maintain detailed and accurate job documentation and data entry.
 Handle general customer inquiries, past service requests, and routine office communications.
 Work closely with our Operations, Sales & Marketing, and Production teams to ensure a seamless customer experience.
 Assist with additional administrative and customer service responsibilities as needed.
 What We're Looking For

 We're looking for someone who is:

 Calm and composed under pressure
 Friendly, compassionate, and customer-focused
 Highly organized with exceptional attention to detail
 An excellent communicator with strong phone etiquette
 Able to multitask and prioritize in a fast-paced environment
 Comfortable learning and using scheduling and job management software
 A collaborative team player with a positive attitude
 Reliable, dependable, and committed to delivering outstanding service
 Previous dispatching, customer service, scheduling, or administrative experience is preferred, but we're willing to train the right person with the right attitude.

 Compensation & Benefits

 Pay: $20–$22 per hour, based on experience and qualifications.

 We offer an excellent benefits package including:

 Paid Time Off (PTO) and Paid Holidays
 401(k) with Company Match and Profit Sharing
 Health, Dental, and Vision Insurance
 Short-Term and Long-Term Disability Insurance
 Ongoing training and professional development
 Career advancement opportunities within a growing organization

Apply today and become the calm voice that helps our customers when they need it most.