Call Center Representative

Description

Our client is seeking a professional, dependable, and customer-focused Call Center Representative to join their team in the Twin Cities. This fully on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can manage a high volume of calls while delivering excellent service.

Key Responsibilities

+ Handle inbound and outbound customer calls in a professional and timely manner

+ Respond to customer inquiries, resolve issues, and provide accurate information regarding products, services, or accounts

+ Document customer interactions, concerns, and resolutions in internal systems

+ Escalate complex issues to the appropriate department or supervisor when needed

+ Meet call handling, quality, and service expectations

+ Support customers with account updates, order status, scheduling, billing questions, or general service needs

+ Maintain strong knowledge of company products, services, and internal processes

+ Follow established procedures, scripts, and compliance guidelines as required

+ Collaborate with team members and internal departments to ensure a positive customer experience

+ Perform additional administrative or service-related duties as assigned

Requirements

Qualifications

+ 1+ years of call center, customer service, office support, or related experience

+ Strong verbal communication and active listening skills

+ Ability to manage a high volume of calls while maintaining professionalism and accuracy

+ Excellent problem-solving and conflict-resolution abilities

+ Proficiency with Microsoft Office Suite and customer service or CRM systems

+ Strong data entry and documentation skills

+ Dependable, organized, and able to work effectively in a structured environment

+ High school diploma or equivalent required; additional customer service training is a plus

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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