Customer Service Administrator

Essential Functions

• Answer the phone line in a timely, courteous manner
• Direct calls to appropriate personnel or departments, giving callers a choice between holding and voicemail when the designated person is on a call or unavailable
• Listen to voicemails, take messages and return customer calls promptly
• Inform the Administration Manager of any phone‑system problems or voicemail issues
• Assist with miscellaneous projects as directed by the manager
• Maintain a professional, friendly presence and foster collaborative relationships with peers, supervisors, customers and vendors
• Perform additional duties as assigned by the supervisor
• Work overtime as requested and approved by the supervisor

• Experience in customer service, clerical or administrative support
• Excellent interpersonal and customer‑service skills; polite, professional manner on the phone
• Proficient in Microsoft Office (Word, Outlook, etc.)
• Strong verbal and written communication skills
• Ability to prioritize, organize and manage multiple tasks and projects
• Professional appearance and dependable attendance
• Ability to work under pressure and accommodate occasional overtime or schedule adjustments

This position requires the employee to be consistently on time, maintain a professional appearance, communicate with all levels of management, employees, vendors and customers, work under pressure to meet deadlines, and type repetitively. Overtime and schedule flexibility may be required.

• Comprehensive medical, prescription, dental, and vision plans
• 401(k) plan with discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance paid by the company
• Voluntary supplemental life insurance for employees, spouses, and dependent children
• Fertility and Family Building Benefits
• Paid disability benefits
• Paid time off programs and 11 company paid holidays per year
• Flexible spending and health savings accounts (for eligible participants)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits such as Critical Illness, Hospital Indemnity, Pet, Accident and Title insurance
• Transportation benefits (mass transit, parking, vanpool) in certain markets

Old Republic Title is an Equal Opportunity Employer.