Associate Director, Private Wealth Client Services

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized*—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Our commitment to clients has earned recognition by Barron’s and Forbes, listing us among the nation’s top RIA firms. Cresset is guided by long‑term relationships, shared success, and a belief that wealth should serve a life well lived.

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Cresset is seeking an Associate Director, Private Wealth Client Services with 5+ years of experience managing the administrative and private banking needs for high net worth and ultra‑high net worth clientele. The candidate will serve as a primary point of contact for clients and collaborate with a portfolio manager to build strong relationships and to drive retention and growth by providing a superior experience.

• Manage client relationships on multi‑custodial platforms
• Serve as a primary lead for client onboarding, investment implementation, and private banking services
• Create and implement customized onboarding experience for high net‑worth clients
• Transfer and reconcile assets from contra firms
• Implement new investment strategies and hire managers as directed by advisor
• Prepare client subscription and redemption documents related to alternative investments
• Manage client billing (assign attributes, start/end dates, raising cash)
• Assist with client inquiries regarding inflow and outflows
• Establish lines of credit/margin
• Attend quarterly client portfolio review meetings as needed (FO)
• Serve as a liaison between Cresset and client CPA’s and attorneys (FO)
• Manage tax document facilitation with client CPA’s (FO)
• Identify new technology and opportunities to enhance client experience and promote internal scalability

• Bachelor’s degree in Business, Finance, or a related field or equivalent industry experience
• 5+ plus years’ financial services experience working with ultra‑high net worth clients
• Knowledge of Fidelity and Schwab custodial platforms a plus
• Operate in a dynamic and fast‑paced environment is essential
• Approach problems with creativity, innovation, and tenacity
• Possess a strong sense of urgency
• Think strategically and operate independently
• Multitask to successfully manage multiple assignments simultaneously
• Evaluate and prioritize tasks to meet deadlines
• Organize and create structure for client relationships
• Collaborate and provide meaningful input to the team
• Adapt, improvise, and overcome challenges
• Quickly and efficiently process and absorb information
• Strong attention to detail to achieve thoroughness and accuracy when accomplishing a task
• Establish and maintain positive working relationships with clients, peers, CPAs, attorneys, and other professionals
• Proactively approach problem solving with strong decision‑making capability
• Proven ability to handle confidential information with discretion and demonstrate the highest level of client service, ethics, and integrity
• Excellent communication skills, both written and verbal
• Proficient in the use of Salesforce, Microsoft Office programs including Word, Excel, PowerPoint and Outlook

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Starting base salary range: $90,000 - $110,000. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an…