Business Banking Specialist

Coulee Bank is seeking a Business Banking Specialist to join our team in our Minnetonka, MN location.

The Business Banking Specialist provides a high level of customer service and administrative, operational, and loan-support assistance to Coulee Bank’s Business Banking team. This position works closely with business bankers, customers, Loan Operations, Credit Administration, and other internal partners to support consumer, commercial, commercial real estate, construction, participation, and floorplan lending activities.

The ideal candidate is highly organized, detail-oriented, responsive, and comfortable managing multiple priorities in a fast-paced banking environment. This individual will help ensure customer and loan documentation is complete, accurate, and timely while maintaining compliance with Bank policies, procedures, internal controls, and applicable regulatory requirements.

Requirements

Build a Career in the Financial Industry with Pathways for Advancement

We recognize that our success is based on the quality and dedication of our team members. That’s why we continually invest in employee growth through training and professional-development opportunities that deepen skills and optimize expertise in the financial industry. The Business Banking Specialist will support business bankers and customers throughout the loan process, from initial requests and documentation collection through closing, servicing, renewals, and ongoing follow-up.

The role requires exceptional attention to detail, a commitment to excellent customer service, and a strong understanding of the importance of complete documentation and sound risk-management practices.

A Day in the Life of a Business Banking Specialist

• Provide timely, professional customer service to business banking customers in person, by telephone, and through email.
• Respond to routine loan and deposit questions and refer more complex questions or concerns to the appropriate business banker or operational partner.
• Support business bankers with administrative activities related to loan requests, renewals, closings, servicing, customer follow-up, and other business banking activities.
• Gather, organize, review, and maintain customer-provided information and documentation needed for underwriting, loan closings, renewals, and ongoing loan servicing.
• Assist with loan input sheets, closing and renewal requirements, document signing, UCC reviews, property-tax lookups, and participation-related administrative duties.
• Work with customers to obtain entity and organizational documents, property-insurance information, and other required documentation.
• Maintain effective working relationships with customers, business bankers, Loan Operations, Credit Administration, and other internal partners.
• Assist with collateral lien perfection and monitor post-booking ticklers for outstanding documentation.
• Provide routine loan-servicing support, including customer responses regarding loan balances, interest paid to date, and payoff information in accordance with Bank procedures.
• Assist with construction-loan disbursements by obtaining and reviewing draw requests, invoices, lien waivers, and supporting documents; preparing disbursements; and tracking activity against approved budgets and projections.
• Provide administrative support for floorplan lending, including advances, paydowns, title maintenance, and floorplan worksheet updates.
• Help maintain complete and accurate loan files while minimizing documentation, collateral, servicing, and other loan exceptions.
• Follow Bank policies, procedures, security standards, internal controls, and applicable regulatory requirements.
• Maintain proficiency in relevant software and systems, complete required training, and perform…