Grooming Salon Manager

Job Summary

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members while delivering expert grooming services to our valued customers’ pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best.

• Lead and manage grooming salon operations and salon team members.
• Deliver a high level of customer satisfaction, foster a positive work environment, drive salon performance, and develop and coach both entry-level and seasoned groomers.
• Perform expert‑level grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while prioritizing the safety, comfort, and well‑being of the pets in our care.
• Oversee day‑to‑day operations, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels, and execute staffing plans.
• Recruit, hire, train, and supervise a team of entry‑level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations.
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability.
• Interact professionally with pet parents, provide exceptional customer service, address grooming‑related inquiries, offer recommendations, and resolve questions proactively.
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your team’s skills.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Evaluate individual pet needs, taking into account coat type, skin conditions, and temperament.
• Educate pet parents on grooming maintenance and home‑care practices.
• Ensure the well‑being and safety of every animal in the salon, monitoring for any signs of discomfort, illness, or injury.
• Perform quality checks, disinfect and sanitize grooming tools and equipment, and complete daily and weekly cleaning duties in accordance with Petco hygiene and sanitation policies.
• Utilize expert knowledge of Petco’s grooming policies, standards, and guidelines to ensure safety, quality, and consistency.

• Competitive pay + incentive based on salon performance + tips (payment in accordance with the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and additional benefits
• 401(k) and other benefits
• Paid Time Off
• Petco Discounts
• All supplies and equipment needed, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State‑of‑the‑art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities such as Grooming Mentor and Grooming Instructor

• 2 or more years’ experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills with a desire to lead, train, and develop people; 1–2 years of prior salon management or related experience preferred.
• High‑school diploma or GED (preferred, not required).
• Excellent verbal and written communication skills for interactions with pet parents and grooming team members.
• Expert knowledge of various dog breeds, grooming requirements, common health issues, and behaviors.
• Expert‑level proficiency in breed‑specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals with a desire to continue a career in pet grooming.

• Strong decision‑making and problem‑solving skills.
• Results‑driven with a focus on salon productivity, performance, growth, and improvement.
• Strong attention to detail and ability to execute grooming services accurately and to the highest standards.
• Capable of handling pets of all sizes…