Resident Services Coordinator

Job Overview

Terralume Signature Memory Care is a new, boutique community designed exclusively for individuals living with Alzheimer's and other forms of dementia. Located off Wayzata Boulevard in Minnetonka, we are opening Spring 2026 and building a team of compassionate, adaptable professionals who want to help shape something truly special.

The Resident Services Coordinator provides a wide range of administrative support to the community. May also serve as a Receptionist or Resident Experience Specialist for the community.

This schedule includes:

• 80 hours every two weeks; full-time
• Day Shift
• Every other weekend and Holiday rotation

• Maintain nursing staffing schedule for the community.
• Updates master nursing schedules as needed.
• Communicates staffing schedule changes.
• Communicates to the Director of Health Services (DHS) open blocks/positions.
• Posts the daily schedule in a common area/space.
• Determines PPL eligibility and, in consultation with the DHS, approves or denies based on community policy.
• Determines staffing needs/open shifts.
• Communicates open shifts and takes necessary steps to fill shifts promptly.
• Approves/denies employees' schedule trades.
• Notifies DHS of status changes and permanent schedule change requests.
• Document attendance/tardiness reports, notifying DHS of individuals requiring disciplinary action.
• Participates in on-call staffing rotation.
• Coordinates Administrative functions:
  • Assists DHS with E-Time (Payroll) for nursing department employees.
  • Assists DHS in tracking education compliance to ensure that all documentation is in place (Educare, supervisory visits).
  • Assists DHS with scheduling new employee interviews.
  • If applicable, may assist with new hire paperwork.
  • Assists with new hire personnel file setup.
• Coordinates training and maintains records:
  • Coordinates new employee training on the Friday after NEO.
  • Enters and reviews completed training and reports issues to the DHS.
  • Assigns annual Educare training.
  • Reviews Educare for all departments, reporting issues to the appropriate supervisor.
• Assists with billing, accounts receivable, and accounts payable:
  • Enters charges for miscellaneous services as assigned.
  • Ensures paperwork for long‑term care insurance plans is completed as requested by the resident, and invoices are sent.
  • Assists with processing deposits.
  • Assists in processing Accounts Payable.
  • Assists with confirming services (audits, charges) to ensure accuracy in Eldermark.
• Coordinates resident communication.
• Schedules care conferences.
• Maintains resident directories.
• Coordinates providers that come on‑site for services such as podiatry and physicians.
• Assists DHS with resident correspondence.
• Provides marketing support as requested by collecting information from prospective residents and may provide tours for prospective residents.

• Vocational school, training, or Associate's Degree
• 1+ years of experience
• Previous experience working with Eldermark and Educare
• Health Unit Coordinator training

Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: http://(Use the "Apply for this Job" box below).-benefits

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled:
All qualified applicants will receive consideration without regard to any lawfully protected status

Compensation: $22.51- $31.78 Hourly