Guest Service Representative - HomeSuites Minnetonka

Join Our Team as a Front Desk Rockstar!

Position: Front Desk / Guest Service Representative Shifts Available: 7:00 AM – 3:00 PM 3:00 PM – 11:00 PM Weekdays & Weekends Available

In hospitality, first impressions mean everything—and that’s where you come in. As a Front Desk / Guest Service Representative
, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience
. You set the tone for every stay, creating moments that guests remember long after checkout. If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences

• Friendly, positive, and energetic
• Passionate about hospitality and helping others
• Professional and reliable
• Comfortable multitasking in a fast-paced environment
• A strong communicator - both verbally and in writing
• Able to stand for extended periods
• Available evenings, weekends, and holidays
• Hospitality or customer service experience is a plus - the right attitude and personality matter most!

• Supportive, positive team culture
• Opportunity to grow and develop within hospitality
• Be part of creating memorable guest experiences every day
• Work in an energetic, people-focused environment

If you’re someone who loves people, brings positive energy, and wants to be part of a team that takes pride in exceptional service—we’d love to meet you!

Apply today and help us create unforgettable stays.

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!

• Comparable hotel size and scope of experience preferred

Note:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.