Senior Consumer Business Analyst

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

We’re seeking a proactive, insight driven Senior Business Analyst who brings curiosity, structure, and strategic thinking to complex problems. This role is ideal for someone who thrives in a fast paced environment, collaborates across diverse functions, and can independently lead analysis from discovery through executive ready recommendations.

As part of our COVE team, you’ll work in an in office, real time environment focused on elevating consumer and provider experiences. The team monitors key trends and experience signals to help the business quickly identify opportunities to improve operations and remove friction. In this role, you’ll provide thought leadership and enhance analytical rigor while driving continuous improvements.

*** This is an In-Office position in Minnetonka, MN***

• Analyze operational data, including consumer feedback, provider feedback, digital interactions, and performance metrics to identify opportunities for process, cost, and experience improvements
• Monitor and interpret dashboards and key metrics to surface trends and emerging friction points across the consumer and provider journeys
• Collaborate closely with Operations, Product, Claims, Sales, and Provider Services to address issues and elevate end‑to‑end stakeholder experiences
• Lead intake and scoping for analysis requests, define problem statements, and deliver insights that influence strategic decisions
• Independently own complex analytical projects from concept through delivery, including gathering data and validating data from multiple internal sources
• Present insights to senior leaders and cross‑functional partners using solid data storytelling, visuals, and business framing
• Track the impact of implemented recommendations and refine approaches based on results and feedback
• Strengthen team capabilities by identifying process improvement, refining methodologies, and sharing best practices with peer analysts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 3+ years of experience in consumer-focused operations, claims, call center, or business analysis
• Advanced Excel skills (functions, pivot tables, large dataset manipulation)
• Intermediate PowerPoint proficiency with experience presenting insights
• Proven ability to manage multiple priorities and respond to evolving business needs
• Proven analytical and problem-solving skills with experience working with large, complex datasets
• Proven exceptional written communication; able to tailor messaging to various audiences
• Proven detail-oriented with solid data accuracy and quality standards
• Proven ability to independently lead complex projects and offer strategic insights
• Reside in Minnesota and be able to work in the Minnetonka, MN office

• Experience analyzing multi-channel feedback (e.g., voice, digital, survey) ideally within healthcare, insurance, or regulated industries
• Experience navigating raw data sets and interpreting complex visualizations
• Familiarity with interpreting visualization tools (e.g., Power BI or equivalent)
• Depth in specific product lines and/or member experience analysis practices
• Advanced Excel capabilities (data cleansing, structuring)
• Proven ability to deliver creative, tailored insights that align with business goals

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits…