Tech Senior Complex Contract Manager

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Tech Sr Complex Contract Manager role supporting Medica's internal Tech teams will be accountable to partner with internal teams to negotiate complex and/or cross-functional contracts with Medica vendors.

The Tech Sr Complex Contract Manager will be responsible for running negotiations for and partnering with the Sourcing and Category Management, Vendor Management and Legal teams to ensure contract terms meet business needs, price and performance requirements, and compliance with all applicable laws and regulations. The Tech Sr Complex Contract Manager will lead strategy for negotiations that will include pricing, Medica-preferred terms and conditions, risk mitigation, and best-in-class service level performance agreements/guarantees.

This role will work cross-functionally with Legal, Technology, Finance, and Operations to ensure deviations from Medica-preferred terms and conditions are properly considered in the context of the vendor's services. Performs other duties as assigned.

Key Accountabilities

* Strategic Negotiation

* Exercise independent judgment when analyzing information and evaluating results to lead Medica business teams to the best negotiation strategy for the situation

* Develop and negotiate complex contracts for products and services that include pricing, Medica-preferred terms and conditions, risk mitigation, and best-in-class service level performance agreements/guarantees

* Navigate high-pressure situations to resolve conflicts effectively

* Maintain appropriate attention to detail while managing multiple complex negotiations at the same time

* Collaborate and creatively solution with Medica attorneys when needed to ensure contract terms comply with legal and regulatory requirements

* Analyze contract terms to identify opportunities for improvement

* Business Relationship Management

* Utilize effective communication and collaboration skills to establish strong relationships with business partners to align on the strategic and tactical direction for vendor negotiations

* Collaborate with multiple stakeholders and vendors to negotiate favorable contract terms and maintain positive working relationships

* Effectively communicate business critical information including complex contract terms, in a clear and concise manner, to both internal stakeholders and external partners

* Contract Management

* Ensure contracts and relevant contract data are entered into Medica's contract management tool

Required Qualifications

* Bachelor's degree or equivalent experience in related field

* Major:
Business, Marketing, Finance, or Pre-Law preferred

* 5 years of work experience in IT Procurement beyond degree

Skills and Abilities

* Healthcare experience with familiarity with emerging trends in contracting and healthcare

* Proven experience negotiating technology and IT-related agreements, including SaaS platforms, cloud infrastructure, IT hardware and services, and staffing or consulting firms

* Strong understanding of technology contract structures including SLAs, licensing and subscription models, consumption based pricing, rate cards, statements of work (SOWs), and time and materials and fixed price engagements

* Demonstrated ability to negotiate complex, high-value, and multi-faceted contracts involving legal, financial, operational, and risk considerations

* Excellent negotiation, analytical, and problem‑solving skills, with the ability to assess risk, identify alternatives, and drive value while balancing business needs

* Highly self‑motivated and…