Sr. Business Analyst - UHC COVE

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Sr. Business Analyst - UHC COVE (2367792)

Sr. Business Analyst - UHC COVE - 2367792

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

We’re seeking a data-driven, consumer-focused senior analyst to join our team and help elevate the member experience through operational insights and strategic recommendations. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about turning data into action. The senior analyst will lead complex analytical projects, influence strategic decisions, and mentor peers in best practices.

This position is hybrid, with a minimum of 4 days per week in office at the 9700 Building in Minnetonka, MN.

• Analyze operational data, including consumer feedback, provider feedback, digital interactions, and performance metrics to identify opportunities for process improvement, cost optimization, and experience enhancement
• Monitor and interpret dashboards, reports, and KPIs to surface trends and potential friction points across consumer journeys
• Collaborate with teams across Operations, Product, Claims, Sales, Enrollment, Implementation, and Provider Services to drive improvements and resolve issues impacting the consumer experience
• Lead intake and discovery for ad hoc analysis requests, define scope, and deliver insights that inform strategic decisions
• Independently lead complex analytical projects from start to finish, including gathering data from self-serve and third-party tools, and requesting custom data when needed
• Conduct advanced analyses using sophisticated techniques and translate findings into strategic recommendations that influence business decisions and drive growth
• Present findings to senior leadership through clear, compelling narratives and visualizations
• Present complex data and insights to cross-functional partners, using storytelling to communicate enterprise impact
• Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes
• Identify opportunities to improve analytical processes, tools, and methodologies, and share best practices with Consumer Experience Analysts to foster development

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 3+ years of experience in consumer-focused operations, claims, call center, or business analysis
• Advanced proficiency in Excel, including pivot tables, formulas, and data manipulation
• Intermediate PowerPoint skills with experience communicating recommendations

Demonstrated ability to handle complex projects and provide strategic insights with minimal guidance

• Candidate must live in Minnesota and be able to work in the Minnetonka, MN office

• Experience analyzing multi-channel customer feedback data (e.g., voice, digital, survey) within healthcare, insurance, or other regulated industries
• Experience navigating medium to large raw data sets and understanding complex data visualizations
• Familiarity with data visualization tools (e.g., Power BI, Tableau or equivalent)
• Deep expertise in specific areas or specializations within relevant product lines (LOBs) and/or member experience analysis practices
• Advanced Excel skills, including cleansing and structuring large datasets
• Proven ability to find creative solutions and deliver tailored recommendations that align with broader business goals
• Ability to manage multiple priorities and respond to real-time business needs
• Exceptional analytical and problem-solving skills with experience working with…