Interim Support Specialist

Interim Support Specialist

Minnetonka, MN – Onsite

We are seeking a motivated and customer-focused Help Desk Support Specialist. This role is responsible for providing technical support to end users, troubleshooting hardware and software issues, managing user accounts, and ensuring a positive support experience. The ideal candidate will have 1-2 years of help desk experience and a strong foundation in Microsoft technologies and Active Directory.

Worksite

Location:

Minnetonka, MN - Onsite

Hourly Rate: $25-28 DOE

Benefits:
Versique offers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance, MN ESST, MN PFML, and a 401(k) with a company match.

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Troubleshoot Microsoft Office applications and Windows operating systems.
• Create, modify, and deactivate user accounts within Active Directory.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
• Assist users with password resets, access requests, and account management.
• Document issues, resolutions, and support procedures within the ticketing system.
• Escalate complex technical issues to appropriate teams as needed.
• Support onboarding and offboarding activities, including account setup and equipment provisioning.
• Maintain a high level of customer service while communicating with end users.

• 1-2 years of experience in a Help Desk, Service Desk, or Desktop Support role.
• Experience supporting Microsoft applications, including Microsoft Office and Windows environments.
• Working knowledge of Active Directory, including user and group management.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong customer service orientation and attention to detail.

• Experience with Salesforce.
• Experience with Docu Sign.
• Familiarity with ticketing systems and IT service management best practices.
• Exposure to Microsoft 365 administration is a plus.

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.